Costa Vida Fresh Mexican Grill — Restaurant in Riverton

Costa Vida why do you break my heart. They’d been open for over an hour and we tried to get in but couldn’t get the door open. We were peering through the window, they saw us, and didn’t say or do anything. We were about to leave but then saw an employee walking in and she was able to get us in.

We walked in and they didn’t even look at us. We stood in line for several minutes (the only customers in the store) and nobody once looked at us or spoke to us. We tried to get their attention and they didn’t say anything back. Maybe they just didn’t hear us but it was still kind of obnoxious.

I love costa. I worked at one for two years. Costas food is always way better than cafe rios. But the costa vida service is never that good. I go to cafe Rio and don’t like the food nearly as much, but the vibe is great. People say hi when you walk in, they make small talk, and they all look like they wanna be there. Everyone working at costa Vida looks severely depressed.

I will say this location did well with the portion sizes. Costa is usually very stingy with their food. They gave us what we paid for.

Solutions:

1. unlock the door when you’re open (seems weird that it’s even an issue)
2. pay your employees more than 9 bucks an hour. That’s what it was when I was there, and according to google, it’s still that. There’s a reason chick fil a and in n out are known for their service, because they pay well. Costa Vida has the money to start people at least 14 or 15. You start paying employees what they’re worth, you’ll attract better employees. 9 bucks an hour is so ridiculously low it doesn’t surprise me how depressed all the employees were.

When I worked there I knew I was getting ripped off but went with it because I loved the free food.

In summary, you have great food. Just not great service. Costa could really become something great with the...

Terrible experience. Restaurant was packed and moving slower than the DMV. And it was 83 degrees. 2 of the 6 employees in sight not helping but sitting around

I used a coupon to get one meal free with purchase of one entrée and two drinks. So I get the daily special which includes a drink and another meal and drink. 2 meals. 2 drinks. The cashier charged me for 3 drinks. When I explained I only needed to purchase 1 additional drink because my daily special meal included 1 of the 2 drinks she just didn’t understand. She told me I needed to purchase 2 drinks by themselves to make the coupon work. My reply was “Did I not purchase two drinks?” “Well, yeah, but you still have to purchase 2 separate. So I asked to speak to the manager (Now I’m holding up the already long line of people roasting of heat). The manager didn’t get it either. He said the same thing. “Sorry, you have to purchase two drinks to get the coupon.” “How many drinks have I purchased? 2? Or 3?” “Well, 3 with the special.” “So I have to purchase 3 drinks? Because the coupon says 2...” “Well, I guess, yeah in this case” You (reading this post) get it. I get it. Everyone gets it but the ones that need to get it. Instead of doing what was right he just brushed me off. In lieu of losing my cool and making a scene I just took my 3 drinks and left. My $2 wasn’t worth it. But it is worth a terrible review. I guess that’s the cost of poor customer service skills Costa Vida. Your call.

Tried to give them a chance. I typically favor the other Mexican-Style restaurant popular around here and now I know why they are more popular and why I don’t come here.

Terrible experience. Don’t waste your time. Go somewhere else where common sense and basic mathematics and customer service...

I and my family have been coming to the riverton location since before they relocated to the corner of 3627 w 13400s and have never ever had bad service But today we had HORRIBLE service by the staff and general manager kyson. My wife came to the riverton location and ordered a sweat pork nacho with just shredded cheese and no queso. Well not only did they put the queso on the nacho (queso which makes her sick due to the ingredients that its is made from) when her father picked the order up and noticed it and pointed the issue out to the staff they told him we're not re making that. So understandably my wife called in to there call center to make a complaint. The People from their call center were nice and told her we will send an email to the riverton location for them to remake the order and we apologize for the inconvenience. So we arrive back at the riverton location and explain the issue prior to arriving and they bring out their GM kyson who flat out told my wife in front of everyone in line waiting to order"I'm not going to remake your meal despite the email that was sent, I've been here all day and I know that my crew would never do something like that we always put the queso on the side" and sent her away embarrassed. I find it very difficult to believe that this GM can keep eyes on every order that is made and can say for certain that it was not done. This GM needs to learn more in the ways of customer service. We PAID to have a meal made in a specific manner and didnt get what was paid for. I personally feel a bit robbed out of money since the meal went to waste I nor my family will never come back to this location. Today was...