Canyon View Credit Union — Local services in Riverton

I had a really crappy experience at the UFCU branch in Draper a few weeks ago. I had submitted an online application for checking/savings but needed to go in for address verification as we had just closed on a house and the new address hadn't been added to my credit reports yet. After my experience at the Draper branch I was just going to let the application expire and stay with my current credit union, but I live close to this branch and decided to go give them a try yesterday afternoon. The first girl who greeted me, I wish I would have got her name, (I think her name tag said customer service manager) was so nice and helped me right away. She got me over to Blake who again, was so nice and helped me through everything I needed to get done. MUCH better experience here and I was happy I was able to get everything sorted out. I got my checking, savings and credit card set up within a few hours. When I went back to get my credit card, the 2nd girl that helped me (again, terrible with names) was so nice and friendly as well. This branch is amazing. Thank you for the wonderful...

Persistently the most unpleasant UFCU location I ever visit. Every time I go through the drive-through line with the window, the Tellers are consistently rude and off-putting. Additionally, they always “mistakenly” deposit/withdraw funds from the wrong account to a degree that seems intentional. When visiting this location with individuals who are not a minority or have a similar complexion to myself, the tellers are nice to them and do not make “mistakes” when performing transactions. I suggest all of the employees at this location participate in some type of cross-cultural & tolerance training. Furthermore, if this behavior continues to occur at this location, I will have no choice but to file a complaint. I recommend this location if you enjoy the tellers unwarrantedly glaring at you, being contentious towards you, and have requested transactions to contain “accidental” mistakes. If you don’t enjoy those things, I recommend visiting another University First Federal Credit Union with personnel who are more tolerant and...

Ufirst is a great CU with great culture and values. But I feel like they never want to help. ( that is if you can get a hold of em) For some reason if I spend more then 150-200$ it declines. Every time I go shopping I pray and hope my card will go through. I called last week for the same issue and the lady was really rude. She looked at my account and said everything looks good. I asked to be transferred to fraud since I’m pretty sure they put the hold or limit but wouldn’t let me and said to call back when I have that issue again. Well I went to Costco bill rang up shy over 200$ and wouldn’t you know my card declined once again. Wasted my entire lunch pretty much window shopping. I shouldn’t be limited to how much I can spend. I called and was told by the fraud team that they were having issues and that it should just go away. I’ve been in banking 15 years..things don’t...