Dunkin' — Restaurant in Roanoke

I order the same thing almost every single day. A large caramel iced coffee with cream and very little sugar (1 pump) and a medium hot hazelnut coffee with cream and sugar. After today, I am just fed up with this location. My coffees never taste the same. Some days I will get them and my iced coffee is almost a syrup and teeth achingly sweet. Other days, like today, it tastes like coffee scented water. The coffee is super inconsistent. I prefer DD over Starbucks, but after getting fed up with the Vinton location over the same thing, it looks like I will be going back to Starbucks. The employees at this location are very friendly and tentative, at least most of them. It looks like only one girl was working today and that was solidified when two employees came barreling through the parking lot and basically ran inside after they parked.

Long story short: Dunkin’s coffee brewing practices seem to be inconsistent across the footprint. If you like to get the same flavor, same taste and same coffee every day, stick...

I like 6 different Donuts and they were out of every kind, they are always out of the kind I like. No kidding I have been there 7 times now in 4 months and every time they don't have what I like and these are donuts that they should always have in stock. So I decided to get the chocolate Munchkins but half of the munchkins had no glaze icing on them and the ones that had the glazed icing maybe a quarter of the munchkin was covered. I go to Dunkin Donuts to cure my sweet tooth not to have a pale plane chocolate no sweet no sugar donut hole but it's like this every time I have ever been to this Dunkin Donuts. Maybe it's because they just can't get nobody to work there they always seem to not have enough people and always hiring that either says a lot for the company or a lot for the management. I suggest you don't waste your money and just go to Krispy Kreme at least you know they are going to have the donut you want from there because they are all based on...

I placed an order online through the app, but when my husband arrived at the store, he was informed that there was no record of my order. To support our claim, I sent him a picture of the order confirmation, yet the staff maintained that they had never received it. Consequently, my husband proceeded to purchase the items again, and we have not received a refund for the initial order.

Additionally, I have encountered difficulties contacting the store, as the phone number appears to be disconnected. I have reached out via email, but have not received a satisfactory response. Attempts to call the customer service number listed in the app also yielded no assistance, despite it being during business hours.

I have experienced several issues at this location, and I have attached a screenshot of the order confirmation for your reference. I would appreciate any guidance or support in resolving this matter. Thank you. I wish I could give a...