Subway — Restaurant in Roanoke

Certainly, here's a revised version:

"I am writing to express my disappointment with the service I received at your Towers location yesterday. Upon entering, my companions and I were impressed by the cleanliness and design of the establishment. Eager to support the company, we decided to purchase two subs totaling $40. However, our experience quickly soured when we encountered unprofessional and disrespectful behavior from one of your 'Sandwich Artists.'

Despite the upscale appearance of the location, the quality of service did not match our expectations. The individual in question, whom I can only describe as a 'white bearded gremlin,' was exceptionally rude when we requested a double Philly and a standard Italian sub. Instead of accommodating our request, he dismissively responded with, 'Do you see that on our menu?' before refusing to prepare the subs as requested.

This encounter left a lasting negative impression, and I feel compelled to escalate the matter to corporate. Such behavior is unacceptable and tarnishes the reputation of your brand. I strongly believe that steps should be taken to address this issue, including possible termination of the employee involved.

In conclusion, I urge you to take swift and decisive action to ensure that all staff members uphold the standards of professionalism and customer service expected from your company. Customers should feel valued and respected during their visits to Subway, regardless of the location. Thank you for your attention to...

Whoever was working on 7/16 in the evening (a lady) could really use some training on customer service. My husband went in to grab me some food while I was at work, and the things he told me were ridiculous. We’ve NEVER had an issue with this location, but we always go during the day. The day time employees are super friendly and helpful. But whoever the chick was last night was just downright ridiculous. She was rude, asked him “what do you want?” when he approached the counter, and just kept rudely talking to herself as she was preparing the food, saying things like “man, I just want to leave. I want to get out of here.” As someone who has done my fair share working in the food industry, I understand that everyone has a bad day. But I would NEVER treat a...

Amazing staff and quality in the entire restaurant, standard or above standard Subway quality. I choose this particular Subway when I'm anywhere in Roanoke because of their back screened-in patio that looks out over some old railroad tracks (only visible in the winter/fall) and in the summer it looks out unto the pretty green woods and down a hill. Placebos always clean with ample seating inside and out on the patio (where there is properly volumed music playing, I believe it is playing 94.9 Star Country out there, easy to tune or deafen out with or without headphones, buy still loud enough to be enjoyed. Other than that it's an above average high quality Subway with...