Starbucks — Restaurant in Robbinsdale

Unfortunately this is the location nearest me. I’m tired of being slowed down by how this store is operated. First there is such a strong emphasis on the drive-thru, those of us who are trying to actually take advantage of the “convenience” factor which I thought was the “implied” reason it was co-located with the HyVee Express Gas Station.

Slow down No. 1) I was paying with the Starbucks App. Before I could pay the software “Required Update” ... 3 min wasted.

The 3 minutes could have been recovered if like I suggested, I just take my coffee and “fix-it- Up” ... the “Barista” was not comprehending what I was saying. She was dumbfounded by my suggestion. She literally pulled my dark drip venti cup back towards herself as if I was going to grab it and make a mad-dash out the the door.

Those 3 minutes were instead wasted making the “barista” uncomfortable with an awkward glare as I finished updating. This now slowing down the two customer behind me.

Meanwhile... The 4 other "baristas" were all huddled in the drive thru. Another 3 were running around doing anything but helping anyone. Which I want to make this particular observation because I ended up wasting another 4 minutes waiting for cream and sugar as the condiment station was devoid of any cream and no sugar that wasn't in a packet. As it turned out they we're out of bulk sugar ... I'm sorry what?

So my final slow down was me standing at the comidnet station opening packets of sugar.

The final insult was a WiFI connection that didn't extend to the patio. I inquired why that was the case as I resettled inside. The answer was, it wasn't their WiFi it was HyVee's WiFi. Why did then it say "Starbucks" when i connected.

In the end ... i packed up and...

I've been here a handful of times over the last few years because it is so close to home compared to other shops, but I am always disappointed. Today's visit was the last time I prioritized proximity over quality. (Side note: I'm not one to leave poor reviews unless I give them a few tries and it's consistent or it's just really terrible. I know we're all human and just trying our best.)

The line for the drive-thru was around the corner, so I opted to order inside. I waited a few minutes before any of the 6-7 employees stopped to say hello and take my order. I ordered two very simple iced drinks and a bakery item, requested not to be warmed up.

It took a few more minutes to get my drinks, and they weren't even full pours, with an inch between the top of the drink the the lid for both a tall and a grande. I then had to wait another couple minutes to get someone's attention for my danish.

Once I get home, we try our drinks and they taste nothing like they should. The brown sugar shaken espresso should not have notes of fruit in it or feel watered down for already being shorted.

I'm sorry Starbucks, this particular location is not producing quality customer service or drink orders. I hope the manager takes these reviews seriously. For everyone else, you may want to wait until your next stop to...

I wish I could give this store zero stars. I am constantly treated like s**t at this location. I think the hiring standards are different since this location is owned by Hyvee because I have never had an issue with customer service at any Starbucks besides this one. I go here frequently since I live close by and it never fails that the workers are rude, never greet you, never act like they actually like their job and want to help you. Specifically yesterday - I walked up to the counter and had to be the one to greet the barista behind the counter. She never said anything more than the total of the order. Drinks came out wrong, I walked away upset and then told myself I was going to get what i paid for and turn around. Apologized (yes, I was the one to apologize because that is the kind of person I am) and said I was sorry but they were wrong and I wanted the order corrected. The barista didn’t say a word to me, turned around with an attitude, took my drink and threw it in the sink, remade the drink and put it back on the counter without saying a single word. Management seriously needs to re-evaluate their team because this type of treatment to customers is unacceptable no matter how difficult the labor...