Five Guys — Restaurant in Rochester Hills

So I was waiting all weekend to go with my wife to Five Guys Burgers and Fries the plan was.. we were going to go to The Cider Mill and then go to lunch. Well we stayed at The Cider Mill a little longer than anticipated and decided to go to dinner to five guys. Place was very clean let me say that first off the place was very clean. Although when I went into the bathroom, there was trash overflowing in the basket the mirror was dirty like no one had cleaned it in the last at least hour or two. There was only four people working there that I could see unless there was other staff in the back, the employees did not look happy.. the manager was making our order we had a specific order request which they did honor.. but, the one thing that I love the most besides are obvious Burgers is the fries. Last time I came there with my wife the fries were slightly undercooked. That, I can deal with. But, this particular order was overcooked to the point where it was completely burnt! It wouldn't be so bad if it wasn't the manager that was making our order. I get it, there was a pandemic a lot of things have changed and people's lives trust me I know boy do I know. But that does not excuse poor service. When you're paying your hard-earned money whether it's 10 bucks 20 bucks 30 or in our case almost $40, you expect the food to be right. I will probably not come back to this establishment in this location. For being in rochester, I expected a little better. Highly disappointed. This is one of the reasons why my wife and I don't really do take out very much because it seems like the simplest things people are getting wrong. And being a manager in service with customers, customers are the number one priority! It's not much to follow a ticket receipt and make the order the way the customer requested. But to give somebody a poor order and then to smile at them and tell them to have a good night knowing the fries are terrible! I'm not cool with that. Here are some pictures of our particular experience. And also the fries. Sorry for the lengthy review, but I'm not happy at the moment with this company. Oh and before I forget we waited almost 12 minutes...

(5/26/22 at 2:57 pm ) Called to make an over the phone carry out whoever the person that answered the phone had no business talking to customers either she was having a bad day for some thing but I can’t even describe she hung up on me two times while I was placing my order she sounded like she was getting irritated I asked to speak to a manager named Megan or Sabrina which are the two people that usually make my stuff and I am a regular that spends about $100 every other week at this location everyone is super nice and friendly and polite I never walk out of there without tipping $10-$15 each trip because of how grateful and happy I am with the service except for today however I spoke with had major attitude issues and when I asked to speak to Megan she said that we don’t have a Megan here and when I asked her what was her name she said I don’t have to tell you my name that’s all I needed to hear for me to stop coming there congratulations you guys have lost a very loyal customer I really hope the big guys or corporate do actually read these reviews because let me tell you it takes one customer to actually slow down...

I have had Five Guys only twice before, but someone else had bought it for me and I absolutely luved it!! This was my first time inside the place and it was completely awesome!! The first thing I noticed were bags and bags of potatoes(and let me tell you, theirs are the only fries that I enjoy cold). All of the employees(except for one), were totally friendly and completely kool. They got the order spot on, however, had I known that a regular size fries was enough to feed a family of 4, I would have ordered a small. Their burgers are so dang good!! Thanks for asking me about Five Guys, now I'm really, really craving their burger and fries!! Oh yeah, one last thing. As I was leaving, I noticed that while some people were waiting for their orders, they were eating peanuts and that's when I noticed the big containers of shelled peanuts right in front of the bags of potatoes. You can just scoop yourself up a little container(they provide) and enjoy a little snack while waiting for your divine...