The Lash Factory Beauty Bar — Local services in Rochester Hills

Same experience as with the previous review from Ann. Scheduled an appointment and couldn’t find the exact suite on our very first visit. Waited in waiting room. She ended up leaving after 10 minutes and charged our credit card despite us being there and calling her and speaking with her. Had to call Chase to cancel the $92 transaction on the card. No business ethics, doesn’t care about the customer or continuity of return business. Not a good person to do business with. You‘ll see in her answers to negative reviews she plays it off as being professional and sticking to policies. Warning: If you have to use this vendor, do not pay this person BEFORE services...

Young girl who attempted to charge my credit card for canceling, even though her website is inaccurate. Her shop says it is closed on a day I scheduled an appointment. I ended up making a cardiology appointment on the same day, after I misunderstood her misinformation. When I called for clarification and found out the shop was open she stated she would charge me $20 reservation fee, plus half of the lash charge, for which I received nothing. I had to call Chase to keep this person from utilizing my card even after she charged me the $20 deposit. She wanted 50% more for a service she didn't provide. She is young and likes to fight. (You...

Love Ashton!! She makes the hour go by so fast and really cares about giving you the best look you want. She does different looks for me every week to see what I like best and what works for me, this is so important when you are paying for a more expensive service! Best year and a...