Grandma's Kitchen — Restaurant in Rochester

DO NOT EAT HERE! The new owner has treated us horribly.

I asked her a question regarding my service dog BECAUSE she came up to my table and rudely told me my dog could stay, but I couldn’t feed him (I wasn’t feeding him he was just sitting under the table, quietly). We were minding our own business eating our breakfast. There was no reason to approach us.

She literally started screaming at me LOUDLY in front of the entire restaurant. I politely asked her to stop because I was not speaking to her that way. She continued and told me she has other customers to deal with…I told her I was a paying customer, too. I simply had a question.

She loudly screamed at me that she “wasn’t going to do this with me.” Everyone around us was shocked and staring. There was absolutely no reason for this behavior. I don’t think there is ever a reason to scream at anyone. It is beyond me that the owner of a restaurant would treat a person this way, let alone customers. This woman demonstrated zero manners or decency.

Do yourself a favor and DO NOT support a business owner who would treat another person this way… do not support a business owner who treats their disabled clientele this way.

We have filed a discrimination complaint and are initiating a lawsuit. We will never return.

Oh yeah… $45 for scrambled eggs and toast and cold plate of french toast (for 2 people) with a side of humiliation and discrimination. Fortunately… she was “smart” enough to do this in front of a table full of attorneys and to an atty. #karma

Update: I did not leave yelling at you. I stayed and ate my cold food. My dog was a service animal and the claim that service animals are required to wear vests is false. He is a cardiac alert dog. I understand you are lying to flip the narrative of this review. There was NOTHING polite about your tone. You absolutely did raise your voice and yell at me. Fortunately, I have a table full of lawyers as witnesses. I was NOT feeding my dog off of the table .. you thought I was and started this incident for no reason. Whatever you’d like to do to save your online presence is fine. You will receive documents initiating a law suit and an investigation from the Attorney General’s office, all containing witness statements supporting my claim. It’s so sad that gaslighting is the route you took. It says a lot about you.

AS A FINAL THOUGHT: if you’re going to lie please do it with correct information. Service Dog protections are through the ADA (this is federal legislation). You would not go to the county for information you would go to the Attorney General’s office or federal entity. My dog is not required to wear a vest. There is nothing in legislation that requires visual markings of service animals. As a cardiac alert dog, my dog has to interact with strangers to get assistance for me should I have a cardiac incident. Again, if you are going to lie please ensure that you have the proper...

For a place called Grandma’s I was expecting something better.

We’ll start with the good. The staff was friendly and attentive and it place looked like a nice diner. It was clean and although the place was full, it wasn’t noisy or distracting.

But we didn’t go there to meet the staff or be in a room. We were there to eat. That’s where the problems start.

To be clear, nothing was disgusting or rancid. It was all edible food. It was just extremely subpar. To start, we got coffee. Honestly it was just coffee flavored water that was lying about being coffee.

The best part of the meal were the eggs. I ordered mine over medium. The best thing I can say about them is that they were indeed eggs that were cooked to just above over medium but not too above that it ruined them.

The thing that saved the bacon was that it tasted like bacon. It was thin and cooked right. Nothing to write home about.

The hashed browns tasted like they were previously frozen. Again, not disgusting, just not good.

The pancakes, something any diner should have no problem with, had problems. They were indeed big and fluffy but they weren’t thoroughly cooked. The flavor was there but after a couple of chews it felt like you were chewing on batter. It had the consistency of peanut butter. Not a fun experience.

The syrup was like hot syrup flavored water. You’d think it would help with the weird batter flavored pancakes, but it did not.

All in all this was not a good experience. To top it off, I paid over $50 for this atrocity. This really felt like I went to a friend’s grandma’s house in the 80s and she lived in the middle of a food desert and tried to feed us with as much fake, albeit edible, food she bought at a box store.

I didn’t give this place 1 star because they tried. Everything else about this place was okay. I wouldn’t tell people to avoid this place like the plague. If you want over priced food that isn’t that great then by all means swing on by. You will be fed. And you will pay a lot of money for it.

For a place called Grandma’s I’m expecting everything to be cooked in lard, to have real maple syrup, fresh butter, and portions of food that is supposed to remind you that your grandma is trying to overfeed you because oh honey, you need to eat more.

Honestly, next time I’ll just go to a Denny’s. You should...

We visited this restaurant because of it's reviews and its close proximity to where we were staying while in town for my toddler's surgery and recovery at Mayo.

The booth was terribly uncomfortable, the waitress took orders and got drinks for people who came in long after we did and by the time we got our food, my son was in tears.

The cook (not the waitress!) noticed his agitation (he has special needs, is on the autism spectrum). So, the cook brought us his food quickly to him and apologized saying next time we could just ask for his food to be made first. Very sweet!

My son's food was good and he ate it up (cheeseburger and fries). However, my food (the hot beef) was not so pleasant. The sandwich part was edible and I didn't complain (mostly because our waitress never came back). The beef was stringy and dry and the mashed potatoes were not real potatoes - they seemed to be the instant potatoes. They were thick like paste and tasted like nothing. I was relieved I only ordered 1/2.

I paid my bill of $14 and walked into a cloud of cigarette smoke on the way out.

We come to Rochester often for my son's specialists but we won't...