KFC — Restaurant in Rock Hill

KFC just brought back the double down which is a sandwich that both I and my husband love. We ordered it and got something else. Went to the front to speak to someone about my order and a member of management (or at least she acted like it) started reprimanding me for ordering the wrong thing and the cashier had rung up what I ordered. I showed her my receipt to prove that I had indeed ordered the right thing (because she had even told me that they did not have the spicy mayo), and she told me that I was getting bent out of shape. I never once raised my voice to her as she was speaking loudly at me and telling me that it was no big deal and that it was still the cashier's fault. I told her that I knew what I was supposed to get since I could not have lots of bread, this is a good fast food choice. Anyways, it reminded me all too well why I do not come to this particular location, and will seriously consider my options...

I just went there this evening for my dinner. I was the only customer at the time I walked in, more people arrived as I waited almost 45 minutes for my order. The staff was rude, and very unfriendly. 5 minutes before my order was ready I was told that there wasn’t any chicken breast, and would receive a thigh instead, which was fine. After receiving my meal I realized that I didn’t have the mashed potatoes that I requested or the biscuit and extra gravy, the lady proceeds to tell me that a biscuit doesn’t come with my meal, and that I didn’t order extra gravy, I show her my receipt that clearly states extra (she took my order) she snatches the receipt and heads to back yelling “can somebody please give me an extra gravy for this man!” I politely took my food and went home, I wasn’t about to ask about the biscuit or the drink. Bad bad...

I ordered thru the app and got my conformation that my order was ready at 8:15. When I get there noone comes to the drive thru. A guy taking out trash tells me they're closed. I explained that I had a mobile order and conformation so he told me to go to the window. The 3 people at the window argued amongst themselves more than they talked to me. They basically told me they didn't have anything to do with it and it wasn't their responsibility to assist me and closed the window while I was talking. The trash guy came back to the window and said they close at 9 but they normally shut down btwn 7:30 and 8 or when they run out of food. This is most definitely one of the most unprofessional group of sorry somebodies I have ever dealt with. I won't be going back to the Ebenezer location. If there was an option for zero stars...that would still...