Dunkin' — Restaurant in Rockaway

When walking in, this place is ginormous compared to other Dunkins in regards to being spacious. The one thing that stood out was their display case for donuts and bagels which is something I have never seen before -- similar to a bakery style display case. I have them four stars because the time it took was slower than other locations in terms of making order.

The time I went was in the evening, one person was working the window and two were in the front. One person in front of me ordered a small coffee and it took close to 5 minutes just to get my order of a medium coffee and toasted bagel. Other locations I'm able to get it within 2-3 minute time frame. Though I will say, the amount of cream cheese I got was a LOT and that's way more than other locations.

So while some things lacked, others made up for it. Plus they had pumpkin coffee☕ which was a plus! Some cool decor things they have there that make the location modern...

This is the absolute worst Dunkin’ Donuts probably world wide. I have never met a more rude staff in my life. The man told me there’s no counter service and forced me to use the kiask. The drive thru line was too long I guess. He then told me “I don’t have time for this” when I told him he forgot my whipped cream. He told me I didn’t order donuts even though my receipt clearly said I did. Every time I go there I have a problem with the little Indian guy. He sticks his finger in your face, holds his hand up to you. He is so rude. If he “doesn’t have time” to do his job properly maybe he needs to be fired. I’m so angry and I live down the street this isn’t the first time I’ve had a problem. My drink is only made properly one in every ten times. They never have donuts past 5 pm. How dare this man!! Also, asked me why I need a bag when I asked him for one- uhm bc I have a couple things to carry and my purse. Again I’ll say how...

I just don’t understand how one place could be so bad. I’ve never had worse coffee ever. My order has been so bad the past few months. I ordered plant based milk for my iced coffee and cold foam in the app and when I went to pick up my order they told me they were out of the extras I ordered and offered replacements that weren’t the extra $1+ I ordered. I opted for whatever they gave me and it was so gross. I called to ask if I could get a refund and the store manager offered to make me a new drink but I just want my money back. The drinks are never mixed and I keep waiting weeks in between visits to order- just enough time to forget how awful it was. I’m hoping I just get my refund. Even Panera’s coffee is better and that’s...