Jimmy John's — Restaurant in Rockford Township

If you don't already know, Jimmy John's makes a sammich that is probably the best "travel sammich" there is presently. The portion size of one is often filling enough to be a meal, and it's often inexpensive to buy, but not as cheap as Taco Bell is for a similar level of feeling full, dollar for dollar spent. It compacts down well and easily fits in car cup holders and luggage bottle holders while allowing the eater to expose the sammich bit by bit without getting to be messy or falling apart like most other sammiches (or burritos) seem to do, keeping a car or airplane seat mostly clean, and without having contents fall all over the front of the eater's shirt to make a mess. This "feature"/capability is a main reason why I eat at Jimmy John's, aside from sammich taste, etc. of course. This, and they are usually really quickly prepared so that you don't need to wait around for long after ordering and can often get back on the road in less time than it takes to "use the facilities" after ordering, especially if that is a factor in picking when to stop and "stretch the legs," "drain the anaconda," or "take the Browns to the Super Bowl," so to speak. When done eating, the sammich packaging wads up easily into a small, tightly compact, ball that can be pelted at your obnoxious fellow passengers (like that kiddo who keeps kicking the seatback while you're trying to nap or drive--or possibly both), or can take up very minimal space while locating a proper trash receptacle into which you can practice doing free throws for the next time you have to play HORSE on the ball court (SWOOSH!) or to use with your empty Yeti water bottle after getting through TSA to play an impromptu game of baseball at your plane's gate before boarding your flight.

That being said...

After a long afternoon of working and doing errands today, the last thing I needed was drama and headaches. I popped into the Jimmy John's phone app and ordered a sammich from this location and once again hit a problem. Aside from the menu changing again for the toppings available on the sandwiches, the app seems to have gotten rid of the spaces where you could add brief comments, special requests, names, suggestions, compliments, positive affirmations, witty remarks, and such. Due to this, after I ordered on the app, I needed to call the store to clarify what I was needing to be done to the sammich I ordered.

Garner answered the phone, located my order, and understood -exactly- what needed to be done with it when I explained my predicament to him. When I got to this location mere minutes later, he was already getting the sammich properly assembled as needed. I grabbed a cup full of ice (my usual) to go with my sammich, which was prepared quickly and as needed (the sammich, that is-the ice rarely is any kind of an issue).

No problems this time for me at this location--in fact, aside from the app issues I had, things went -really well- here for a change. Well done, Garner and Jimmy John's! I wish every day at this Jimmy John's location could go as well as this one did, which has been steadily improving over about the past year'ish since a dreadful experience I previously experienced...

I was invited to respond by the owner, I did. there was no follow up by them at all to the issues i wrote about. Below are my original remarks.

Hi, We decided to treat our employees with a lunch - from Jimmy Johns ! Everyone ordered their own way off the menu that we had had in our store and had used many times over the years. Jimmy Johns decided to change their menu, using the same sandwich #'s as before but for totally different sandwiches ! Imagine my surprise, since it was my sandwich order, expecting a Veggie with Tuna and getting a Cuban Sandwich with extra Tuna on it instead ! Same sandwich # on the menu. Oh Well, if I wanted a new sandwich instead, I will have to pay for it again, since it WAS our fault that the wrong sandwich was ordered. Sigh. not horribly friendly at all. Second, they must LOVE MAYONNAISE, we ordered several sandwiches without mayo and one with mayo "light" we received several sandwiches slathered with the stuff including one ordered with out any. But to make us feel happy a paper bag was included with our order with 29, yes Twenty Nine ! extra packs of mayo, so many that IT NEEDED ITS OWN BAG to hold them all. All just in case we needed some "extra" mayo with the sandwiches. My sarcasm aside, what a waste of food , packaging, labor & etc. Just a waste. The extra Mayonnaise packages joining the untasted cuban/tuna...

I came into this location today at first due to an emergency as I was with my diabetic friend at a nearby business and she began to go into extreme low blood sugar. We didn't have any candy with us, but I saw that there was a Jimmy John's right across the parking lot from where we were. I ran as fast as I could, and was practiacally out of breath by the time I got inside, and the young man who helped me at the counter insisted that I take the brownie for my friend, even though I tried to pay for it. Once my friend and I finished our business, we returned to Jimmy John's for lunch and to personally thank the young man for his kindness and to pay for the brownie, but the manager wouldn't let us pay for the brownie. Thank you so much for your act of kindness. Also, This young man is an example of a truly decent human being, and I just want him to know that he really helped us out a lot. The food...