We were given a gift card for this restaurant. We ordered pizzas through their website. The transaction was through a third party called ‘toast’. When i put my payment in i added the gift card, the green words popped up confirming the gift card had a valid balance and was applied to my order. I was only supposed to pay the balance of $3.96. Checked our bank account to see we paid the full $53.96. I cannot imagine this happening to someone who really doesn’t have the money and the gift card had a bigger balance. I would have paid even more out of pocket!! Not only do we not normally eat at this restaurant but the pizza we got gave us all stomach aches. I know it was the pizza because the next day we ate some left overs and later on had another stomach ache. The salad dressing for their special salad was NOT made right, it was literally a cup of onion lemon juice!!! Red flag number one. Then our gift card didn’t go through and they refuse to make it right. The honest way. We asked for a refund on the cash end of our total and we will give them the gift card since we had zero intentions of spending $50 from our bank account. Their gift card/third party website glitched and that shouldn’t be on us. But the restaurant refuses to give us the correct refund, our actual money. For a Rockford Local restaurant, it is sad they treated the situation no different than a corporate facility. They easily could have taken this gift card, transferred the balance to a new gift card and given it to the next person to purchase a $50 gift card, then refunded me my money. But instead they basically said too bad. No morale for anyone anymore. Now i am stuck with the same gift card that had me under the impression was used. I hadn’t eaten there to begin with if it wasn’t for the gift card and both situations will assure you we wont be back.