Meg's Daily Grind — Restaurant in Rockford Township

The vast majority of the employees are very nice. Unfortunately, the same cannot be said of the manager, Meg's sister. She managed to turn my well-intentioned attempt to help them to get better powered cocoa by giving my feedback that it has a metallic or artificial (as in diet drinks) after-taste. "You're the only one who doesn't like it," Leslie quipped. "I know my customers and they would have told me if they didn't like it." The implication is that one person can't be right (similarly, Hitler could have claimed that because he had not heard any complaints, the German people must favor the Nazis...the key word being MUST). If Leslie really "knew her customers," she would know that awareness of her utter rudeness is an open secret among many (even her employees admit this--albeit subtly). I regard Leslie's dismissiveness and over-reaching on her assumptions to be very rude, as well as ignorant. One person--herself a manager--said, "I wouldn't go there anymore." In spite of Leslie's sordid attitude, I suggested that she simply put some of the power in her palm and TASTE it for herself. "She probably did it and realized you were right, but didn't want to tell you," the manager of another establishment told me. It occurred to me then that she probably would have felt humiliated admitting she had been wrong. It is obvious to me now that she dislikes me. She had turned away from me while I was ordering once (to help a drive-thru customer instead) and when I and another customer were talking to her about the frequent problems with the sandwich shop's wifi router. "I don't want just any employee knowing how to re-start it," she had told us. As I was replying, "Perhaps one person per shift?" she turned her back to me and mumbled a dead-panned "yeah." An employee told me that Leslie had quit her job as an accountant in Minnesota, before coming to work in the family business. Unfortunately, this means not only that accountability probably isn't going to happen, but also that Leslie herself will continue to suffer because at the very least remaining in a vocation that is not a passion will keep her from discovering where it lies. She is obviously not happy managing Megs on Alpine, and this is borne out in comments made by a number of regulars concerning her...

Used to be excellent but for the last several months the service has been absolutely horrendous. I routinely end up being given the wrong food or drink, charged incorrectly, or find them closed well before their stated hours. Today they messed up my entire order and only partially corrected it while providing nothing recognizable as customer service. They were rude, condescending, and refused to make their mistake right.

My order: 1 Large Kona Mocha Blended, 2 Lemon Poppyseed Muffins What I received: 1 something Vanilla and Grit Blended, 2 Lemon Poppyseed muffin tops

I immediately notice the tops instead of muffins and am told "ugh, [sigh, eye roll] keep them I guess? I have one muffin, you want that?" I accept and wait for my drink. Now getting glared at... Cool, that's mature- really professional. I'm asked if I want whip on my drink, with an unnecessarily sharp tone. Yes, thanks. Girl scoffs, walks away. Eventually I'm handed my drink. I drive off before taking my first sip and discovering it's wrong. I'm almost home since I only live a few blocks away. My husband offers to go back and have them replace it. They refuse and laugh at him when he asks for the name of the manager. They claim they don't have one. If that's true, I'd say it...

While I love the coffee and the atmosphere your weekend staff is absolutely terrible. Every weekend my order is wrong when I go through the drive thru. They get the wrong drink, chai versus spiced chai. The wrong size, tall versus large. I repeat myself twice so they get it right, I get to the window and it’s wrong. Then when you tell them it’s wrong, the insist that’s what you told them at the speaker. Today I didn’t even purchase the drinks and left. I feel bad doing so because they have expenses but if you can’t get it right, then you shouldn’t be paid. So now I’m left without my morning coffee and cranky. Will I go back, yes. Will I continue using the drive thru, no. I will say during the week no issues. It’s the weekend crew they have working that causes all my frustrations. I can’t speak for the Perryville location as I don’t frequent that one often.

Again, I love this place. But let me fair warn you of there weekend drive thru crew. Go inside...