Captain D's — Restaurant in Rockingham

I generally try to take an understanding approach 🤔 when dealing with drive-thru ordering simply because I have several years of experience managing within the industry. However, this particular visit rubbed me completely the wrong way!!! 🙃

I was asked for my order. I replied with a 2 piece battered-fish meal. Then, the young lady asked if I wanted fries and coleslaw, to which I replied, "Yes." Next, she asked for my drink, to which I replied, "sweet tea mixed with lemonade, please!

She proceeded to give me my total, and I awaited my time in line.

At the window, she processed my payment and gave me my order, right?

Luckily, I parked in a parking spot and checked my order! I had my drink and 2 pieces of batter-dipped fish. No fries or coleslaw!

So, I drove back around, and when I asked the young lady about the missing fries and coleslaw. She looked at me as if I was speaking a foreign language and, with a smug attitude, asked to see my receipt.

I gave it to her, and she replied that the girl rang it up wrong and that I wasn't charged for my fries and coleslaw! So I asked, "Are you going to provide that for me since YOU CLEARLY MADE THE MISTAKE!

She said, "NO, I can cancel the first transaction and recharge you the correct amount!" I politely DECLINED! I DON'T TRUST YOU PLAYING WITH MY CARD! I'm in Information Technology and Cybersecurity and am aware of the potential for breaches during these types of settings in fast food.

However, my point for the re-enactment is that I was overcharged, not apologized to, and treated as if my dollars don't matter. Really, Captain D's just go fully automated! 🙄 I realize good help is hard to find, yet I don't accept the lack of customer service to accept accountability for a mistake and make it right. After all, that's how you all are able to feed us these subpar food-like entrees and make a profit!

As I conclude, I want to add that this was my breaking point on accepting the lack of attention to detail and providing standards when it comes to dealing with the buying public!

I have several million views and a substantially large online presence worldwide! This experience for me at this Captain Ds provoked the need to make everyone aware that they don't respect or appreciate their customers 😒 at the end of the day! I know a combo doesn't cost as much as I ended up paying in time, money, and satisfaction with my visit.

This is an example 🙄 of how NOT to treat your loyal paying customers. You will NOT get any more of my hard-earned 💰 🤑

#LAME #TRENDING #CAPTAIND'S

UPDATE 9/9/23

Received a call from the manager today! How about HE DIDN'T EVEN APOLOGIZE FOR MY NEGATIVE EXPERIENCE!

He basically made the situation WORSE by recapping that the employee was supposed to ring up the purchase again correctly 😂

Obviously, this establishment doesn't appreciate its customer base! 🙄 I am appalled at his blatant disregard for taking care of customers when you've CLEARLY made a mistake 😑

So, in conclusion, this represents the first review I've submitted due to awful 😖 operational standards at a franchise restaurant after receiving a follow-up contact from management! Captain D's corporate, please take note! I am NOT a satisfied customer 😒 and the manager makes me want to spread the word even more...

Usually when I visit this restaurant I have no issues but my last visit on Sunday December 5th 2021 was not great. A heavy set cook in the back really hated me because he threw my re-made food on the counter. I think my anger was justified but I could have handled things better. I got the 4 piece tender meal and 2 of the 4 tenders were just chicken skin and crust with no meat in the middle. They didn't qualify as Chicken nuggets much less tenders. I did feel like someone was playing a joke on me and others would have felt the same in my position. I was in a rush to get back to Charlotte and I had my elderly mom with dementia with me. Every other time I visited in the past was great in the whole 7 years. So I'm going to give a 5 Star. I just want to add people should get what they pay for and nothing less. That game that cook played was uncalled for and quality should be a top priority in...

I never had any issues with this Captain Ds but today was packed and I understand it gets overwhelming as a server. What I don't like is when the cashier or staff who handed me my food lied to my face. I ordered 15 butterfly shrimp and I counted 10 in front of her and she still had the never to say it's 15. I would have let that go but her nasty attitude and demeanor made me feel some type of way and snapped at her about the count. She took my plate and still wouldn't fix her attitude after another staff member had brought it to me and I counted in front of her. The cashier / staff that had the nasty attitude had to make a smart remark about me counting again. Please ladies and gentlemen make sure you get what you paid for because people like her have no integrity no manners to apologize and say that it was their mistake or it's...