Firehouse Subs — Restaurant in Rockingham

Went through the drive-through, order a medium sub and wanted to get the new Strawberry limeade, but unfortunately they did not have it. No big deal. There was two cars head of me. About 15 min wait, that was good considering it was around 1. Finally got to the window, and no body was there. I waited for about 5 mins and a young man came to fill and drink and I tried to get his attention, but he walked away. I sat there for another 10 mins with no body coming to the window. I hated to honk, but did so, and still no body. Waited for another 5 mins and still nothing, so i drive up to the font of the building, they had a couple of people sitting down but no line. I just left. Went across to get tacos from the Mexican place. Line was wrapped around the building, ordered my food, and got it less than 15 mins. What does that tell you. I loved this place and have always used the app, but...

Apparently I'm just a glutton for punishment. I went on my lunch break to get two small subs through the drive thru. My order was taken swiftly, however, when I pulled around to the window (I'm the only one in the drive thru) it took 15 minutes to get my order. This is crazy especially during lunch! The food is great and I don't mind paying a little extra for a quality meal, but I shouldn't have to wait that long for two small subs. Well I'd like to say that I learned my lesson but nope! Went back two days later and again was the only car in the drive thru. The girl came on and asked for me to hold on....15 minutes later there were three cars behind me and my order was never taken. I wised up and drove off. I can't imagine this place will be able to stay open with that type of service or lack of. ...

It was awful!! I ordered 2 subs, and it literally took over 20 minutes for them to screw everything up! I understand that the two were new, but there was a not new associate working, and allowed them to be in their own after literally watching them struggle to take my order ONE AT A TIME. Even doing my subs separately, and me telling them what I wanted on it, THEY STILL GOT EVERYTHING WRONG! I got going down the road, decided to open my sub and have a bite after working 12 hours, and my supposed to be cold cut sub, was HOT as in heated up hot, running from everything being heated up, and literally everything I asked for, I got nothing! It was everything I said NOT to put on my sub. My husband's was worse! 33 bucks on hot, soggy, and runny slop!...