Gaul & Co. Malt House Rockledge — Restaurant in Rockledge

Disappointed and Ignored

We went to this bar specifically to watch the NCAA tournament game between Marquette and UNM. I even made a reservation in advance and requested to be seated near a TV showing that game. Everything started off fine—we watched most of the game until, with just six minutes left and the score tied, all the TVs near us were changed. Two TVs were turned off entirely, and the others switched to a different game where one team had a 20+ point lead.

I politely asked the hostess if she could change the channel back. She said yes and went to the back, but nothing happened, and she never returned. I then told our server that the only reason we were there was to watch that specific game—we were wearing UNM gear and were clearly invested in it. She promised to fix it, but again, nothing happened, and she never came back either.

We sat there for 15 more minutes, missing the final, critical moments of the game, feeling ignored and frustrated. With the bar only half full and plenty of TVs available (many of them turned off), it felt like our request wasn’t difficult—yet we were treated as if we didn’t matter at all.

We don’t go out often, and we spent a lot of money expecting to enjoy an experience we had clearly communicated from the start. Instead, we were ignored, disregarded, and left disappointed. I’m not trying to overreact, but it was frustrating to feel like we weren’t valued as customers. We won’t...

This place was disappointing. From the moment my fiancé and I walked in to the time we left, we felt disregarded. The young lady at the front looked like we were disrupting her, and at first I couldn't understand why but then I saw her playing on her phone pretty much the whole time we were there. Whatever. Our waitress was okay, we kind of got the feeling that she'd rather be anywhere else, but I didn't want to judge since we all have bad days. I figured if the service was lacking then it must mean that the food would be good. Wrong again. Food was seasoned to death, I get you want to make food salty to encourage us to buy more drinks but good lord it tasted like they seasoned the brussel sprouts till the damn container ran out, they were overcooked and burnt as well. We got entrees and some crab fries and thought those would be better, they weren't. The brussel sprouts that came with my food were drowning in grease.The crab tasted off and again the fries were seasoned to death and the entrees were lacking in flavor. We ended up feeling sick (for a day and a half) after the whole ordeal and threw our leftovers away. The only thing good about this place is probably...

Previously wrote a review and was told to email explaining what had happened. I was told that I would be receiving a gift card because of the negative experience I had here with my friends. I deleted the review but was never emailed a gift card as promised, so I am posting my review again.

My friends and I came here on a Sunday to watch the game as they were having a 50 cent wing special. We got to malt way before the game and the crowd. Right off the bat, our waitress was unwelcoming. Our group asked right away if we could get separate checks (better to ask right away rather than wait until the end of the meal). When we asked, our waitress rolled her eyes and walked away, before our group could even finish ordering. We also tried asking our waitress about the wing special, but she seemed to be very unknowledgeable. Anytime my friends and I would order drinks, our waitress would only take one person’s drink order and then walk away before the rest of us could put in our drinks. It’s a shame because I really like the food at malt, but service like that makes me not want...