Ledo Pizza — Restaurant in Rockville

1st: only one server that we could tell.... She was hustling , but from what I could figure, there were issues at almost every table. 2nd: the pretzel was decent and generous amounts of dipping sauces. The 2 salads we ordered were great. Crisp and fresh and well made. 3rd: Tragicly is not called Ledos Salads.... The pizza we ordered was under cooked, barely warm, and some of the toppings we actually cold (below room temp). the crust was soggy and way to sweet. Im a pizza lover and will eat left over little Ceasars as long as I can warm it up; but this pizza was just gross. When I nicely brought this all to the attention of the over worked server, she mumbled some excuses about being busy, and lots of toppings and that she could give me a 15% discount bla bla bla....I almost laughed in her face. We had barely eaten 4 little squares off the 14" rectangle. I told her flat out that we were not eating a cold under cooked pizza, sending it back to be cooked more or taking it with us, that I wanted it off the bill. She politely said that she had to call the owner etc etc. (more bla bla bla). This is why I carry CASH so that I can pay for what was quality and not be charged for crap (when the situation is approprate). Luckely for all l, she said the pizza was removed when she dropped the bill. This litterly was the only saving Grace. I under stand a place and people can have a bad night, but this was pathetic. This is my review, but doubtful I'll be re-visiting or re-spending my...

I’m so sorry that I had to select even one star.... what an incredible shame. On the one hand, this Rockville location has great parking, beautiful lighting in the restaurant from the large windows inviting natural light, delicious food we’ve all come to know and love from Ledo’s, and a very sweet waitress. Then the nightmare begins. The owner demonstrated incredible insensitivity and thoroughly embarrassed my son. We were there to celebrate my son’s birthday, no one else was in the restaurant and we had just finished enjoying a relaxing, laid back dinner with his most special friends. I took out his cake, lit two small candles and we all started to sing happy birthday. The owner came running out right in the middle of the birthday song and demanded we blow out the candles right away. He said we did not have a fire permit. It was absolutely surreal. I have it all on video. It was the rudest, least expected, and most distasteful thing we’ve ever experienced. I came to the waitress before this incident to order more fries and could see that the owner was being rude to her as well. The owner may have mental health issues, but most definitely his total lack of social norms and basic knowledge of customer service would certainly concern me if I had any say in his restaurant. Very disappointing!!!! Go to another Ledo’s unless the owner is dealt with or moves on— which he should because he does not belong in any customer service...

I have come here two times because I love Ledo’s and it’s the closest one to our new house. One of the only pizza’s I like. The first time I ordered online. I showed up a little late, thinking they would have my order ready. I told them my name and they told me they didn’t have my order at all. The manager (I’m assuming he was..) came over and saw that I ordered online and said it would be ready in a few minutes. I waited for 10 min before my husband came in too see what was taking so long. Rightfully so, my husband, annoyed, asked them why they didn’t have my order ready when we were probably a good 10 min late (it was a total of 40 min or so). The manager seemed uninterested and like he hated his job. No concern for us or our food what-so-ever. The staff were the same, moving slowly and seemed uninterested. The second time I got carry out I was greeted with the same uninterested, bored attitude from both manager and staff. The food took longer to “cook” again and I sat there waiting like the first time. The manager telling me the same thing he said the first time- “it’ll be ready in a few min”. This isn’t a five star restaurant but I felt uncared for and I expect more from any establishment. If you don’t like your job or life, change it. I love Ledo’s but at this point it’s worth it to drive further to another location than to sit and wait for my food with uninterested and cold staff. Very...