Starbucks Coffee Company — Restaurant in Rockville

I go to this Starbucks ONLY because I leave in the neighborhood and is convenient. I give it 1 stars some of the workers are very rude and not helpful at all. They’re also not well informed about their inventory. Some of the evening workers have a bad attitude and get agitated over little things. I ask for a Starbucks paper bag and without even checking to see if she had one, she claimed she didn’t. Another time she was there alone, and another employee came in to release her. She rushed out of the store without even telling the other barista the items they were out of. He had to refund my money back because they were out of some ingredients for two drinks I wanted. I would love to have a stand-alone Starbucks in the plaza maybe they would provide better service. They need to train workers in customer service skills and how to do the drinks well. The ice teas are supposed to be shaken and then place in the cup not just pore the tea and ice. PLEASE...

If I could give it a 0 I would. This Starbucks is getting worse. The ppl they hired are always on their phones and they never wash their hands. Aren’t knowledgeable about new products and takes their sweet time on their phones and at one point held their finger at us while she was texting and smiling on her phone. Who does that?? They really should not hire ppl who aren’t true baristas. These aren’t ever real Starbucks employees. Their crappy Safeway hires. At one point they had three people in there and they are all laughing and chatting. Didn’t even greet the customers and help. The drinks are always differ than how it...

A worker by the name of J.P. firstly served me a cold "Hot Coffee" and when I respectfully asked for a new one the coffee spilled all over my hand as he snatched it, mumbling something, and when I received the coffee back it was the hottest coffee I've ever had, burning my mouth. He did this abruptly on purpose and I did want to speak to the manager but he did not hear me with his ear buds in his ears which I find...