Cook Out — Restaurant in Rocky Mount

I come from an area with a bit more diversity in its selection of American-style eateries, so moving to Rocky Mount had me less than excited with its garden variety chains and sparse family restaurants.

Then I was taken to Cookout, and my life was forever changed.

To be totally transparent, I haven't sampled every offering on their generous menu, but I have yet to receive a burger or chicken dish that isn't the best I've ever had for the price. I'm a creature of habit, though, and I can't stop by without getting my usual double cheeseburger with pickles. And if you're like me and have an aneurysm when your burger order is messed up, NEVER FEAR. The super-friendly person taking your order will read it back to you, and I haven't had any issues yet.

Though its staff is friendly and hardworking, its service system is efficient, and its food is fresh and not frozen, the most obvious point in favor of Cookout is the flavor each burger is just exploding with. FLAVOR EXPLOSION, I KID YOU NOT. Not pumped full of flavor-enhancing chemicals, just fresh beef cooked on a grill (or I'm assuming that's what they mean by "outdoors style") the way God intended cheeseburgers to be made.

I will never understand why The Burger-Chain-Who-Must-Not-Be-Named always has lines of cars looped around the building with its drivers huffing exhaust before they dine on fake food when Cookout is right down the street with two lines for fast service and FRESH food. Come on, people. Thankfully, because of the high quality of food for the more than reasonable price and the consistently enjoyable atmosphere, Cookout has become the regular go-to treat for my family and they will receive our business for many too-hot-to-cook...

Everytime we come here they always forget something in our order. What is even worse if you get home and you already handed out food to your family and you notice you are missing food, if you contact cookout it makes you call the corporate office. The lady told me at the office in order for me to get the items I am missing I had to bring back all the food for them to actually see what is missing. I explained the kids already started eating it, I wasn't going to take food out of their mouth. She basically told me since I couldn't bring the food back there was nothing she could do. This is their policy and I had to wait 7 to 10 days for a refund. I hung up on her. I was not waiting 7 to 10 days for a refund. I went back to the location anyway and they gave me the food I was missing. The staff at the location was friendly and they fixed the situation. The corporate office needs additional training on their customer service.

The food at this location is getting worse as the days go by. It lacks flavor and when you order burgers the meat doesn't even fit on the bun, the meat is so tiny we have to pull the bread...

Pulled up in the drive thru and the intercom on the menu didn’t work so we did a circle around the place and came back to a different one that worked.she took our order and then we came up to the window where then she only gave us our drinks and straws.we realized this as we were pulling out so we took a circle again to come back to the window and we told them that they forgot to give us our food,they said “No we don’t have any food waiting”.We had already payed for our food and we didn’t have the receipt because that comes with the food,they proceeded to talk to us in a very condescending tone and finally we asked if they could look around the kitchen and see if our food was there and low and behold they magically pulled out our food that was a arms reach away.I belieave this was all because when she handed us our drinks she forgot that I said no ice so I started talking to my freinds in the car talking about how McDonald’s always does this stuff to and forgot to not put ice,she then gave us the drinks and said”next time say you want no ice at the menu”which i did...