Barkley’s Pet Market — Local services in Rocky Mount

First let me say the store is amazing, I've shopped there many times and I will give them 5 stars for a huge variety of quality products. Now as for the groomer who gave my poor dog a Mohawk I will say this, she did not listen when I told her not to touch his face just clean up around his eyes Only! Clean underneath and trim his legs Only! I had trimmed his back it was fine and curly not matted at all, ran a brush through it before we left soo the shave down was totally unnecessary!! Yes, I told her it was his first grooming so he would be like a bb in a box car. I am a professional groomer but I have been very ill and will have a Craniectomy in the next 2 weeks otherwise I would've done it myself. She did not bother to brush him she just went clipping away and did a terrible job at that it is choppy and uneven. When I saw him I was shocked, she said she "forgot" and then said he had discipline problems ( was she expecting tricks, from a frightened puppy) excuse after excuse. We knew he wasn't going to just sit there.. c'mon! We weren't charged but money is not an issue here. The fact that she didn't do what the customer asked is and to be arrogant about it is. Not sure what kind of shampoo was used because he smells like wet dog! Spoke with the owner today since she wouldn't return my call, I called back. She feels gratified that she didn't charge, it's not about the money!!! On a professional standpoint I would've said let another groomer even him out pretty much what a Hair Salon would do. But that's a moot point now. Bottom line the groomer didn't like that Bijou was frightened by his first groom and he was more trouble that dogs that are used to being groomed, she was irritated and she just shaved him down. No patience and a bad attitude and I was greeted with pursed lips before I told her off! My daughter in law gave her 10 bucks only to show my granddaughter just because other people are ugly it doesn't mean we have to be. That young lady needs to learn to be more professional and lose that ugly attitude especially...

This is my first time bringing my puppy to the store to get groomed. She is a Great Pyrenees Anatolian shepherd mix.. she approximately 20 lbs. she was not dirty dirty but she did have some dirt in her fur on the outside of her ear. My husband picked her up, she was soaked it did not look like she even attempted to dry her. She did not like the blow dryer but she didn’t even dry her good. Her harness was soaked she did not smell clean the inside of her ears were dirty. I was charged 45$ and it didn’t even take her 15 minutes to wash, clean her ears and clip her nails. I went in to confront the groomer.. she stated that she did in fact washed her and cleaned her ears… that if she scrubbed her ears any harder they would have gotten irritated. She also said she cut and grinded her nails.. her harness was as soaked.. it looked like all she did was spray her off cut her nails and called to tell us to pick her up.. I will not go back and I would not recommend them. When I came home I took a rag with a little soap to the inside of ears and the dirt came right off.. Its sad that people think they can lie and do the least amount of work for the highest pay.. next time I’ll just do it myself.. do not take yr dog there to get groomed bc they will not be...

I came in to wash my dog in the do it yourself wash. I had not even gotten the chance to wash my dog and was told that I could not use the dryer on my dog because she is too hairy. I spent 5 minutes using the dryer before I was told this.

I was told to clean everything up and told that I was not allowed to finish the wash. I was still charged for the service even though I was not able to use it at all. $15…

Quote: “We do not want the hair in our store it will get on our products.”

I’ve been to plenty of dog washes before. In stores similar to this one…I clean up after myself…but I’ve never been kicked out of a store for my dog having too much hair.

I was told that they would be happy to groom my dog for me. The whole point of a do-it-yourself wash is so that I can literally do it myself…

Pretty sure that they just wanted the money for grooming.

I won’t be back to a place that steals money. If you have a dog that sheds at all don’t even try to wash it here because they will charge you and kick you out.

If there are stipulations to what kind of dog can be washed that should be posted and perhaps your front counter associate shouldn’t allow someone to proceed with a wash if you deem the dog to be “too hairy”. So sorry I don’t...