Papa Johns Pizza — Restaurant in Rolla

Papa John's has always been a go-to spot for pizza enthusiasts, and my recent experiences have only solidified its standing as a premier choice for delectable pies and commendable customer service. The crust's impeccable balance of chewiness and crunch, coupled with the rich, flavorful sauce and perfectly melted cheese, makes every bite a heavenly experience. The pizza's quality is consistently top-notch, showcasing Papa John’s commitment to offering nothing but the best.

What truly sets Papa John's apart, however, is the extraordinary kindness and professionalism exhibited by the staff. On one occasion, a customer arrived late to pick up his order. Without hesitation, the manager expressed concern over the pizza sitting for an extended period and promptly offered to make a fresh one. This gesture, while seemingly small, spoke volumes about the establishment's dedication to customer satisfaction and serving quality food.

On a personal note, I had a rather unusual encounter when my wife, in a burst of creativity, requested a pizza adorned with just toppings – no sauce, no cheese, just a plain pizza with toppings. Despite the oddity of the request, the accommodating team at Papa John’s took it in stride. They worked diligently to ensure the pizza met her creative specifications, further proving their flexibility and eagerness to meet customer needs, no matter how unconventional they might be.

These incidents highlight a culture of hospitality and a willingness to go above and beyond that is deeply ingrained in the Papa John’s ethos. Every interaction with the staff is characterized by warmth and friendliness, making the dining experience even more enjoyable.

Beyond the pizza's scrumptious taste, it is the people of Papa John's that truly make each visit memorable. Their commitment to quality, customer satisfaction, and a welcoming atmosphere is evident in every interaction, from the manager's proactive approach to a delayed pick-up to the team’s enthusiasm in accommodating a unique pizza request.

In conclusion, Papa John’s stands as a testament to how quality food and exceptional service can elevate a dining experience. The deliciousness of their pizza and the unparalleled kindness of the staff ensure that every visit is a delightful one. For anyone seeking a pizza place that values customers and serves up slices of perfection, Papa John’s is undoubtedly a slice...

Ordered a pizza @ 7:40 pm. On the website they were showing about 48 min wait. Waited till about 8:40 with no pizza and then tried to call store. I went to a answering service and was hung up on. Called again with the same result. I called yet again and someone told me to please hold. I waited for 15 mins and was hung up on again. At that point I just ordered Dominos and they got here about 20 mins later. At around 9:15 i got through just as the guy (papa johns) was pulling up with the pizza. I told them i wanted to cancel. The delivery driver took the pizza.

Not a huge deal. What was a big deal was their disrespect. I wasn't even offered a apology or a explanation …just "oh yeah...voiding it now. Later." and then they hung up me.

Edit: 1/9/2021

So after posting this I did contact the corporate office and they sent me out a coupon for 50% off of any order under $100 bucks. Which in my opinion made up for it. We’ve ordered from this establishment a total of 3 times since the incident and we’ve not had any more issues.

I’m going to go ahead and move it up to 4 stars. I believe that Papa johns is one of the better fast-food pizzas you can get out there and they do seem to have a better quality over other people. Still a bit of a wait time and the customer service at the stores is...icy. The people are very stand-offish, and you can tell they don’t want to be there. That said it is a pizza gig so what can ya expect?

Thank you, Papa Johns, for at least trying to...

As a Missouri S&T student, I've ordered from here multiple times due to the ability to use S&T meal points on Papa John's pizza. Every time the pizza has been great, and in terms of the actual food I have no complaints. However, the rest is largely hit-or-miss. First, the pizzas seem a bit pricey - 13 points (approx $13) for a 2-topping medium pizza seems excessive. Delivery has been troublesome. Of the three times I've ordered, two deliveries arrived in about an hour, no problem. The other time, however, was frustrating. When you call in for a pizza, you are asked for your phone number. I'm assuming they have old phones with no method of caller ID, which is a bit odd. This proved to be costly on this particular (non-busy, weekday) night, because after waiting for 2 hours, the pizza had not arrived. I called back and apparently they had misheard my number, and had gotten rid of the pizzas. They said they would remake the pizzas and deliver them within a half hour. The pizza showed up about 1 hour later, finally. Reading other reviews, it sounds like I am not the only one to have experienced this problem of misheard #s. This location needs to update or improve their system. Otherwise, everything is satisfactory, and with the occasional lapse in delivery, this Papa...