Oriental Palace — Restaurant in Rome

I write this review as I'm home sick with food poisoning from eating here.

We've been eating here for years. Back when it was Great China it was awesome, hardly ever had any issues with anything. Now that it's been sold to new people the prices have gone up more than a little, spent over $30 for two people, and sadly the quality has taken a nosedive. The dish I ordered was new to me from this particular restaurant, one of the ones added by the new owners, but not anything I've never had before. I was hoping for a new favorite, but it was oddly tastless except for the weird fishy taste which is definitely not how a beef dish is supposed to be. Ate less than half of it and was sick within 30 minutes. Also my SO wants me to mention how they do not fill their baggies of crispy noodles that come with soup up even halfway, as compared to how Great China used to actually have enough in them to go with the soup.

I really do miss the former owners, it felt very abrupt when they left. I hope they are doing well with whatever adventure...

My wife recently placed an order here but had to cancel less than 20 seconds later due to a sudden family emergency her father had a stroke and we needed to take him to the ER. Instead of understanding the situation, the employee on the phone pressed her with questions and then abruptly hung up.

When we returned another time, they admitted they purposely delayed cooking our food “as punishment” for that cancellation. Unfortunately, this unnecessary action caused my wife who works at the local hospital to be late for work.

Over the years we’ve also dealt with undercooked chicken, food that tasted “off,” and consistently rude phone interactions. While we had hoped things were improving, this most recent experience was the last straw.

We will not be returning. For those looking for excellent food and respectful service, I recommend Happy Wok across town, run by a hardworking family that truly values...

IF YOU HAVENT BEEN HERE YOU HAVENT LIVED!!! The food is absolutely amazing and the staff made me feel so welcomed and understood. When I first came in I was greeted with a kind hello. I took a while to look at the menu but the lady working the counter didn’t make me feel rushed or anxious instead she smiled and explained what all of the options were. I also have severe allergies that I have to make aware whenever I eat at a public restaurant which can sometimes make the staff annoyed or frustrated. I was swiftly reassured that there would be no cross contamination and all of my food would be safe to eat. I would definitely recommended getting food from here if not for the incredibly flavorful food, the warm and friendly...