P.F. Chang's — Restaurant in Romulus

Just ate at PF Chang’s at the Detroit airport, and I can tell you, that was the worst table service I have had in years, possibly ever.

We were sat at the high top between the bar and the dining room. After about 5-10 minutes, the bartender recognized that we hadn’t been greeted yet, so she came over and took our drink order. All good, we were in the business so we know what it’s like to be in the weeds.

Our server showed up shortly thereafter with our drinks in hand and took our dinner order: Mongolian Beef, Pork Dumplings, and Chicken Lo Mein…didn’t write it down. Now we’re worried. Food came out really quickly, but the runner only had two of the three dishes we ordered, so we let her know what we were missing. After another ten minutes, my daughter and I start eating because we don’t want to compound the problem by letting our food get cold. We see our server at the p.o.s. checking to see if she had in fact rang it in (pretty sure she did as it was listed before the other two items on our check). Instead of coming over and at least acknowledging the problem, she tells somebody else that she’s missing my wife’s dish. At this point, our drinks are empty. When the third dish (pork dumplings) is ready, she brings it out, drops it off and does a 180 and walks away without saying a word or offering to refill our drinks.

We finish our meals…thirsty…and stack our plates for her because we typically try to help out the waitstaff or bussers. Instead of taking our plates when she eventually did make it back, our server just drops off the check that we hadn’t asked for (because we wanted dessert), says thank you and turns right around again and walks away. I paid and left a 15% tip because I’m not a soulless monster, but any effort at all on her part would have earned a minimum 20%.

I’m not writing this to drag our server. That’s also why I omitted her name. This is a training and management issue. Be better, P.F. Chang’s at DTW. We’re...

tldr; DO NOT EAT HERE. THEY ARE WILLFULLY CHEATING CUSTOMERS.

Don’t know how this can even be considered a PF Chang’s.. an insult to the chain. Ordered Chang’s Spicy Chicken and it was probably 80% breading, half of the pieces had no chicken in them. Yeah I checked. If they threw chicharrones in a sauce and charged me $22 there would be little difference from what I received. Both the breading and the few thin pieces of chicken (I’m being very generous by assuming they were chicken, I had to pull the largest breaded pieces apart to find anything that looked remotely like it may have once been part of a chicken) were so hard and dry I’m still not sure if it wasn’t just more breading. I could not tell it was chicken by biting into it. It sure didn’t taste like chicken and there was no texture of meat. The kitchen knows exactly what they did, they are fleecing people because they know they can get away with it. I’m sitting on my flight right now reading through reviews and they’ve been serving people breading and calling it chicken for at least a year now.

This is the first time my food has ever been so bad at a restaurant that I lost my appetite and couldn’t even bring myself to eat half of the meal. I typically pride myself on being a clean plater even if I don’t like the food that much. This is the only time I’ve felt driven to write a review of any establishment ever.

I wish I would have stopped after the first bite and just gotten everything refunded sans tip. Being in an airport, I didn’t have time to send it back and get something else. I’m sure the kitchen was counting on that. Haha. I left hungry and what little I ate immediately sent me to the bathroom so the food went right through me…

Leaving the 1 star for service. The poor waitress was overloaded but was...

If I could give this place 0 stars I would. I don’t expect much from airport food but at a minimum I would want my food to be hot. When we arrived we were sat down quickly but it was clear that it was busy and our server was rushing. I was not concerned about that as I understood that it would take a while to get our food since it was a busy evening. Soon after we ordered they brought the check. When the food arrived my husband told them they had the wrong order but he was ignored and the server (different from our main server) walked away. My food arrived cold, and at no point in time did the main server (Sarah L) come by to ask how the food was. Eventually one of the servers who was helping Sarah stopped by and I informed her that the chicken was cold, at no point in time did she offer an apology or to have my food reheated and instead walked away. She did not inform Sarah who also didn’t stop by until about an hour later. When she finally stopped by she took our card and walked away before giving me a chance to mention the food was cold (despite my plate being basically untouched). After they already charged our card she came back and I told her to let the chef know the food was cold. She responded very nonchalantly and barely offered an apology before walking away. I did not care to receive a refund but a genuine apology would have been appreciated. Outside of my chicken being cold the low mein noodles had no flavor. Again I attempted to grab their attention to at least get some salt but I was ignored. I am not a picky eater and have eaten in lesser establishments without any issue but this was by far the most flavorless and rude service I’ve received. Avoid eating here if you can, I would have been better off eating a...