Bubble Tea House — Restaurant in Roseburg

I love the inside of the place. When my mother and I entered I know that I acted my best, saying my “please” and “thank you”, the young worker there noticed as well. My only complain is that I ordered 3 smoothie drinks and 1 milk tea. The smoothie drinks were starting to separate from the tapioca pearls. I made sure to shake before putting the straw in, as I always do (key point). My matcha drink was exaggeratedly bitter, i love trying new stores and their matcha, but this drink was just way too bitter to the point that i thought maybe they just don’t have high quality matcha. So once I saw that my little brother and sister’s drink were turning into an awful looking consistency, I knew something was wrong. I went back to the store passively to try to fix the issue as calm and easy as possible. But they were stating that matcha is supposed to taste bitter, which I do agree, but not to the point that one cannot drink it. So when we complained about the consistency, they stated that we are supposed to shake it, we informed them that we did, but then went to say that we shook it too much? That made no sense whatsoever, the young worker tried reasoning with the older workers, but they rudely told him not to. We did leave with a refund, but we were passively trying to come to a solution, but obviously they were upset at the fact that there were others there witnessing the whole thing. The other customers could see the drinks as well. The workers even told us that “during the 8 years of working, you are the 1st one to complain”. So as much excitement as I had for the drinks, they didn’t have to be so rude and make stuff up to get out of the situation. Definitely won’t be coming back to this establishment, especially with the way they handle these type...

Haven't gone here in a bit but I wanted to make just againat the horrible reviews left on this place.

I've gone here several times since a few years ago, and not once has the staff treated me with less respect than I treated them with. I don't know why people have been so insistent the owner/manager and staff is the problem - I always say please and thank you and the staff will respond in kind if you are respectful. Never do I have a problem with my order, never have I felt like a staff member was being rude even once, never have I left never wanting to go back for a while.

I don't think people understand local businesses don't have to worry about a corporation constantly telling them what to do. Here they will respond in kind to how you treat them. So if you experience any sort of negativity, you probably deserved it. Lie and say you were polite, but the people who go here and actually respect the people who work here will see right through that. It's disappointing what people try to do to get free stuff from a locally owned business. Do better.

To Bubble Tea House: I appreciate you guys and look forward to my next...

Very good teriyaki chicken. Wide variety of teas and toppings. Love it

Edit: there must be some very entitled or really sensitive people who visit this place. We went for the first time today. Im not a boba expert or a food critic but i thought our drinks were perfect and the teriyaki chicken was so good, and had huge portions. I have leftovers for dinner now. As for the people saying they were rude, maybe you need to figure out what your own internal issues are. The woman behind the counter was extremely accomadating and even helped us pick out what drinks would be right for a first time bubble tea consumer. The service was quick and our orders were perfect. I asked for one drink without ice so it doesnt get watered down, and they filled the cup to the top with the drink instead of leaving room to make up for the no ice. Some of you people are so rude. This is a small business. Theres not many of those left. If you want to push someone around then go...