Del Taco — Restaurant in Roseburg

I ordered a burrito and a chicken taco, each with tomato and onion added. I was charged 40¢ for each item as "tomatoes don't come with...".

I drive through and find a shady spot nearby to eat my lunch. Big disappointment. No tomato or onion. ‼‼ The tacos were great otherwise so I shrug off the ommission as a simple mistake and, after eating the taco, I head back to order 4 more tacos to take home, along with burrito, to my husband for dinner. I figure this will also give me the opportunity to get two of the "extra" tomatoes and onion" for free, and give Del Taco a chance to make it right.

I explain the situation to the voice behind the speaker, recognizing it as the same teenage girl. "Let's see if we can get right this time!", I joke.

I get to the window and regret not calculating the total cost before (surprise!), a I-wanna-be-a-manager looking woman is now taking my money. I check the l receipt to ensure I was charged ONLY 80¢ extra. (2 x40¢) SMFH

"I should have been charged only 80¢ because I already paid for it on my last order and it was left off.", I explain AGAIN, for the benefit of the "pinch hitter".

"It's 40¢ extra because the tacos don't come with tomatoes. " she explains needlessly, divulging her lack of comprehension of the situation. I now notice the original cashier and an extra face in the background, seeming to crowd in to hear the exchange.

I reach over to the receipt and burrito from the last order and ask, "Would you like me to show you that the tomatoes and onions were left off here? I shouldn't have to pay for two of the extra charges."

I search her eyes for signs of comprehension, instead reading her excitement to engage and challenge my claim.

"We can add tomatoes and onions to that butrrito." she offers.

I reply, "What about the taco? You want me to open my mouth and you can pour some down my throat??. I would like a refund of...look...it's not the 80¢...it's the principle! This is ridiculous."

I looked at all of them, shaking my head as I drove off. Cheap thrills...I guess you gotta' take them where you find them.

I have more important issues to occupy my time and brain. After I write this review and post it in a few places, that is.

P.S. Here's a photo of one of the four chicken tacos with the "tomatoes and onions" I paid for twice. It's difficult to see but there were no onions. So, they're inept and cheaters....

I love Del Taco food—so it truly pains me to write this review.

The issue isn't the quality or flavor of the food. That’s never been the problem. The real problem lies in the service, staffing, and consistent lack of product availability, which point directly to poor management.

We recently placed a take-out order and waited an hour and a half. Other customers waited up to two hours. As we left, people in the drive-thru were shouting about hour-plus waits. Customers inside were visibly frustrated, and many voiced complaints about being out of chicken, queso, fish, and other core menu items.

I saw only three employees doing everything they could to keep up. One working production, one attempting to manage the front counter, and one struggling to juggle the drive-thru. Meanwhile, there was a drive-thru line stretching a block and a half, a lobby full of long-waiting patrons, and new customers still walking in.

And this wasn’t a one-off experience. I’ve been to this location multiple times and observed the same issues every visit. I’ve held off leaving a review until I was certain it wasn’t just a fluke. It’s not.

As someone who works in restaurant management myself, I can confidently say:

With the amount of nightly traffic this location receives, there is no excuse for having only three employees on the floor. The revenue alone justifies more staff.

There is no excuse to be consistently out of your most popular ingredients—not if inventory and ordering are being done correctly.

It’s clear to me that corners are being cut on labor and inventory to save money, likely with the intention of increasing profits. But in reality, it’s resulting in exhausted employees, angry customers, and a growing number of negative experiences.

It’s been hard to watch this unfold over time. If I could, I’d gladly offer my help in retraining what is clearly an understaffed and under-supported management team.

I truly hope to see improvements. The crew deserves better. So do...

Went through the drive through at this location with my wife. We got up to the intercom to place our order and had to repeat ourselves not once, not twice, not three times, not even four times but five times before they actually got our order half right. All while yelling at their coworkers to quite down because they couldn't hear. After our order my wife and I sat and enjoyed an episode of full house and watched half an episode of another before finally making it to the window to get our food. We looked through the window to find the entire staff staring at a computer screen like a bunch of severely confused cave men (apparently it isn't so easy a cave man can do it). We finally got handed our food but it was someone else's order entirely. So we waited a bit longer and finished our second episode of full house (the good one where Jesse & The Rippers perform with The Beach Boys) and finally got our correct order.

Went for Del Taco but ended up going to a drive in movie theatre playing full house on cell phones with the concession stand leaving a lot to be desired.

Thanks for the date night but your service was slow, disorganized, and chaotic.

Need some serious training of your cave man staff.

Had high hopes but at least the episodes of Full...