Ding Tea Rosenberg — Restaurant in Rosenberg

I recently visited Ding Tea and had a bit of a frustrating experience. We ordered some Coffee Tea drinks, but after completing the purchase, we were informed that the coffee machine was broken. We completely understand that things happen, and we were okay with that. However, the issue arose when we noticed the price of our original drinks were higher than the new ones offered. When we politely asked about the price difference, the cashier insisted that there was no price change. But as she rang up the new drinks, she realized there actually was a price difference, though nothing was done to address it. No adjustments were made, and no offer was made to refund the difference. While I get that mistakes happen, I think this is a clear case where customer service and proper business etiquette should have stepped in. If an order has to be changed due to an issue on the business's end, the least they could do is make sure the customer isn't paying more than they originally intended. A small gesture like refunding the price difference would go a long way in showing that customer satisfaction is a priority. I hope the team can improve on this front in the future. It's the little things that can make a big difference in...

I typically don’t write negative reviews, but this experience was disappointing. My friends and I waited nearly 30 minutes for four drinks, even though there were no other customers when we ordered. My boyfriend and I got our drinks quickly, but our friends, who ordered right after, were left waiting while staff made drinks for customers who came in later. There was no communication about the delay until much later, when they explained one drink (the dalgona) takes longer to prepare. That should’ve been mentioned upfront so my friend could’ve made a different choice. The staff were working very slowly, and one of my drinks wasn’t what we originally ordered. Overall, the lack of communication and work ethic made this a...

Possibly the plainest teashop I’ve ever been to. Just a boba shop with some chairs and tables. But vibes aren’t important as long as the drinks are good. Unfortunately, it fell flat for me. I loved ding tea when the bellaire location was open. I’m plain jane.. always get the signature milk tea. The drinks I ordered were the signature milk tea, brown sugar milk tea and Thai tea. The boba was mushier than what I’m used to, all of the drinks tasted watered down and were room temperature.. had little to no ice. I was very excited for this location to open but I’m so...