Little Caesars Pizza — Restaurant in Rosenberg

Did an online order today order# 927 through website for two large pizzas for 8 people visitors and received only one large pizza. Delivery guy or store did not deliver the other box. Do have the photo sent to me through message from driver named Scott showing one pizza. Called the customer service number displayed online 800-711-2604 and lady answered and stated nothing she can do to help me with online orders. So why answer the phone? Why work there if there is nothing you can do to get my pizza box that the store failed to deliver? At the end of the phone call with lady, she gave me the impression to never do online orders again from Little Ceasars since there will be no help at all if the situation were to happen again?! I would take her advice, and not do any online ordering again from this vendor. Thank you for robbing my money Little Ceasars! thank you! The least I should have received was the other box missing delivered to me today from vendor asap. Should not matter if it was an online order not! It is close by in my area. What is the issue in that? Don’t assume because it’s an online order you can’t honor that to customers instead of having them re-order again online and having to pay for tip again, service fees, city fees, state fees, and delivery fees plus tax lol cmon man?? How does that makes sense to you having the customer pay all these fees again for something your store failed to deliver ?? It’s not the customers fault. Never ordering again online from this store. Will leave another review in other websites as well tonight. This is wrong. Lack of customer service and lack of empathy. No help. Therefore no...

Was doing a favor order, took an hour and 15 to bring out the pizza. After 45 minutes of waiting and when i finally asked the cashier David if the order of ONE pizza was ready he ignored me the first time and just shrugs then 5 minutes later I ask again( about an hour of waiting now) he snapped at me with an attitude " it takes a long time" after i said its just one pizza so it shouldnt take too long, and i said this in the nicest tone possible.

I worked at a pizza restaurant son, I know how things go, it does not take an hour to make a simple pizza, your crew and you are just incompetent. He also ignored me when i first stepped into the store and tried to open a conversation with him... so funny that he's quick to snap back at me but say nothing when I try to have a convo.. and he was not that busy btw just standing around. He failed to give me a receipt and gave me the wrong one, and when I brought the order to the customer she texted saying it was the wrong pizza. Cost me my tip and wasted the customers time. Wasted an hour of potential income on this terrible service.

They need to hire mature folks who can provide proper customer service and keep emotions together. Not immature kids playing with people time and money. They need people that know how to communicate . They dont even have a phone line and seemed like there was no one in charge or responsible there so if they mess up on your order they'll just ignore you and move to the next customer, so you're screwed. Spend your money elsewhere, this...

I love this Little Caesar's location and have been a customer for almost 10 years now. We find that Little Caesar's pizza is the only pizza that doesn't leave us with upset stomach or heartburn, things we have to think about in our 50's. Lately I have been ordering the thin crust pizza and have been very happy with the quality and service. Sometime around mid-October the thin crust pizza started coming out with extra-extra-extra cheese, which makes the pie too greasy and heavy and we end up throwing half of it away. I explained the problem with two different managers and finally got a pie that was "normal" cheese. I am not sure how to order a thin crust pizza anymore for fear that I will waste money on a 3x cheese pizza that we don't care to eat. I have to ask for a manager every time to supervise the pizza is made with normal amount of cheese, and that seems like a hassle. 25 great thin crust pizzas in a row, then 3 of the last 4 came with too much...