Shipley Do-Nuts — Restaurant in Rosenberg

Came to this location this morning. Besides waiting 10 minutes for someone to wait on me, I was skipped in line. It took 10 minutes for one lady to help with a customer and not once did she say “I’ll be right with you” or anything along those lines. The girls came in and stepped over to the side. I walked in line and proceeded to wait. When it was my time, the second lady came from the back and told the 2 customers BEHIND me to come to the counter. I said I was next in line. The lady said “they were here first” I explained that we walked in at the same time, but they stood to the side of the front door talking and I got in line. They argued with me saying they weren’t going to take my order and I was skipping the line. The 2 ladies told the worker that they could take my order but the worker STILL refused to wait on me. I ended up walking out and they lost business for a company. The level of unprofessionalism is insane. Corporate should really know how this location treats their customers. I will not be going back to...

I come to this location regularly and I usually get what I am paying for. HOT glazed doughnuts. Today was different, the only times I experience dissatisfaction is when someone new is working the front counter. This is not an excuse because this same person served me a few days ago, with a little help, provided me with great service and the food was good. I was satisfied with my purchase on the last visit. I don't know why she would serve me cold/old doughnuts at 6:00am. I asked for HOT doughnuts because the quality of your doughnuts decline when they are cold. I never come here after 8:30/9:00am because I do not like your cold doughnuts. They do not taste the same. I can't bring them back and I should not have to because I should've gotten what I asked for. I am dissatisfied about the food quality and because my money &time was...

I’m a huge fan of Shipley’s especially the one in Angleton. However, my recent visit to the location in Rosenberg left a lot to be desired. I will definitely not be going back to the Rosenberg location. Our experience started with waiting in line, which was fine, except the cashier asked me to get in a different line so she could wave a gentleman in from outside that she knew and serve him while I waited in a different line to be served.The ham and cheese kolaches were way over cooked, burned and dry. Needless to say the Rosenberg location needs to be re-educated on customer service. Definitely sticking with the...