Cinnabon — Restaurant in Roseville

I was sooo happy to see Cinnabon at Macomb mall! Sincerely ecstatic. Well..... It was pure chaos and honestly the worst experience I've ever had with any Cinnabon, ever. 1- The line was pretty busy, but the wait was ridiculous! There were ppl in and out of line waiting to pay and waiting for their order after they paid. I'm taking like 20+mins minimum. Staff was completely unorganized and kept getting orders wrong. 2-They wouldn't sell me any packs even though they had more than enough to do so. 3-The ones I got seemed (looked and tasted) a little undercooked. 4- I bought a quart of frosting, which I was beyond excited about. I mean they've never had that option before. Well, the excitement was short lived. I tried it later that night annnd..... It WAS BAD! Like it has been sitting for too long and went bad/expired! So upset about that! 5- To to it all off, I'm pretty positive I was overpriced. Somehow 6 minibons and the quart of frosting somehow came to $36! I DID NOT understand how, so I naturally said something and even went thru what I was getting again....but the girl told me the price was correct. To avoid making everyone in line wait even longer, I paid and left. I feel as though they need a better system, better training, better product/quality control, and prob better staff... DEFINITELY NOT saying ALL, but a few might just go a long way. Just my experience and thoughts of that 1 time. I def don't wanna count then it just yet. Still holding out faith for this location. It...

Super sad over my experience here today. I arrived early before they opened so I waited patiently for my mocha latte chill, that I love and come here every week for. But the lady that took my order seemed to be upset with me and then took next customer order without making my drink, she eventually asked someone to make my drink but the person used a can of whip cream that was completely liquid. The cashier didn’t seem to think there was anything wrong with it but I assured her it wasn’t right and so she had the other girl make me another drink while dramatically throwing out the liquid whip cream one. I met the owner of this location when they first opened and he was so nice, I am hoping that this was a one time incident. Other Cinnabon locations know me and go out of their way to be nice to me because I am such a loyal customer, they even would serve me before technically open since the drink mix is...

Love the cinnabon, but I didn't like the fact the young lady collected the money, touched debit cards, made the beverages, packaged the individual cinnabon orders, touched the pre packed orders, touched the frosting, touched and put the napkins in the bag, all with her gloves on never changing, from food to money...I wanted to say something to her, but she looked as if she really didn't care, and it would have went in one ear and right out of the other, so I'm leaving this 2 star review, hopefully the manager will, see it and be able to train their employees better on cleanliness an cross contamination...one person handles the money. The other prepares and deliver the food and beverages...other than that this location was clean an stocked with 6packs..but not one single frosting included, you have to purchase...