Owl Club — Restaurant in Roseville

UNWARRANTED PHYSICAL AGGRESSION FROM ONE OF THE SECURITY OFFICERS It was nearing the end of the night, I needed to step out of the bar for a moment. I decided it was time to leave so I proceeded to go back inside to retrieve my debit card, which was still in possession of the bartenders. The security guard Rileigh told me I was not allowed back inside. I politely told him I just needed to go back in and close out my tab. I was not intoxicated. I would never drive intoxicated, especially being in EMS and witnessing the consequences. I’m very responsible with making sure I am sober long before I drive. That being said, once again I politely told the security guard that I just needed to go inside to retrieve debit card and close out my tab. He told me I was not allowed in, and also I could not go get my card. I’m sure he suspected that I was lying, or why wouldn’t I be allowed in to retrieve my card? So I proceeded to go around him, I did not touch him. I told him that I just needed to get my card. This is when he grabs my upper arms aggressively. He was gripping me so hard that it was actually painful. I asked him why he was grabbing me. He released me and I went into get my card and pay out my tab. I also have witnesses that saw it who asked me if I was OK afterward because they recognized that he was way too aggressive and he did not need to put his hands on me. Legally he is not allowed to touch me unless I am posing a treat, which I was not. I have witnesses. I honestly hope this bar has surveillance cameras. There was no need for that much aggression, I was not a threat in any way. There was no need to touch me in the first place. I was not aggressive, combative, loud, ect. It really scared me and I do NOT feel safe going to this bar. I simply wanted to get my card, close out my tab and leave. I will be taking this further. He broke the law by putting hands on me. If he is not fired, I am fully prepared to take legal action against this business. I will be filing an report against that...

I definitely would leave 0 stars if I could! Me and my friend were here at owl club about 2 weeks ago on a typical Saturday night and we never felt more disgusted by the service at the bar!!! Specifically by only two employees there! We don’t know there names but one of them is a woman and a male. While waiting at the bar for about 15 minutes or so and the bar was pretty empty at that time, these two employees kept walking past us ignoring us while we have been waiting for a good while now and while we are still waiting to order a drink we saw other customers approach the bar after us and these two employees assisted them right away and that’s when I had asked the woman bartender, “excuse me, we have been waiting here for awhile now, so can you please help us out” and her response was I am not serving any drinks right now, while I see her making a customer’s drink the same time she told me that with a attitude she clearly lied to me and was very disrespectful and very unprofessional… we have been regulars here at this bar for years now and never felt so disrespected by bartenders! She than approached us and said we can refuse service to anyone who doesn’t tip and she called us rude while rolling her eyes at us, she said because we didn’t tip last time. We won’t tip with poor service especially the fact that her and that guy bartender ignored us last time too. We tip based off good service and respect! We were ignored we were disrespected and for what!??? A tip that is not required especially by poor service and treatment twice!!! WE NEVER FELT MORE DISCRIMINATED!!! That night we decided to leave that bar and we just hope nobody gets this treatment that we did for absolutely no reason!!! You both know who you are and are VERY UNPROFESSIONAL! you shouldn’t treat your customers so bad!!!! I also hope your manager can take this...

I am very disappointed in the way my partner and I were treated here. We were first denied entry because he had a grill in his mouth, so we respected their request and left to take it out. When we came back, we were told sweatpants weren’t allowed, so we went back to our hotel, changed into appropriate clothing, and returned once again.

At that point, the staff said my partner couldn’t come in because he was “intoxicated” and the way he walked “looked suspicious.” This was extremely upsetting because we hadn’t even had a drink yet. It felt clear that he was being judged unfairly based on his appearance. My partner is Black, and the entire situation felt discriminatory and targeted.

We came to enjoy a night out together before I head back home, and instead we were made to feel unwelcome, judged, and singled out. No one deserves to be...