Bridal Box — Local services in Roseville

Update at bottom I tried on dresses in June, and that day was a good experience. They allowed me to have 9 people (I paid to rent out the store for an hour and a half). We brought snacks and mimosas. Christine helped me, and while she did make me feel a bit pressured into buying the dress, I really do love the dress. It is much more expensive than I ever thought I would pay for a dress ($1,700). She told me It just came in the store and I was the first bride to try it on, and that they could hold onto the dress until I paid it off with no interest. She made it very easy to say yes.

My wedding is in May 2021, so I wasn't in a rush to pick up the dress, but I got a phone call from the bridal box 2 days ago telling me they usually only hold dressed for 30 days and they want me to finish paying off the dress to make more room for them. (definitely did not mention that before - now making me feel pressured to pay faster) So, yesterday I pulled out the rest of the money and went to the store to pay it off and bring it home. When I got there a woman with red hair helped me. She said she is the only employee working there right now and that "even the owner had to step away because she was having some serious issues" (Whatever that means).

When she pulled my dress out of the back room, I immediately noticed the built in bra area was falling apart in multiple areas. The threading was unraveling, and and the bra part was sagging down and not connected to the front anymore. It was absolutely not in that condition what I originally bought the dress. I tried it on twice, and have multiple witnesses. Its very noticeable.

I told the woman helping me and she said no-one should have tried it on after me because once I put a deposit on it because its considered my property. So I asked her then how this could have gotten like this since I was the only one try try it on. She tells me that the dress was there weeks before me and I was not the first, or only one to try it on. So Christine lied to me to make it feel special so she could get a sale, and now this lady ruined that special part for me.

She did not feel sympathetic of my situation, did not offer me an apology or anything to try to make this situation better. All she said was that this was a sample dress and "She is sure Christine must have told me the dress is sold as is". (They did not mention that, and I do not have any paperwork explaining that. A $1,700 sample dress?!)

**To the owner: Please talk to your employees and remind them that wedding dress shopping is a really special thing for a bride. I realize that this is a business, and those women are in sales, but I cried my eyes out when I found out I was lied to just so you guys could make a sale, and now my dress needs to be fixed, and I was offered no sympathy, apology, or even recommendations. That felt like a really scummy thing to do. What you are doing for brides is important. Don't make another bride feel like that.

I will not be recommending this dress boutique any longer. Which is sad, because it could have been a fantastic experience.

*The owner Christine reached out to apologize and said she wanted to make this right, and possibly those in a vail if I was interested, however she did not show up to either appointment I had scheduled for getting my dress altered. I text her and she confused me with another appointment, and did not offer me anything other than an apology. She seems very...

After visiting a major bridal chain, we walked in to our 2 o’clock appointment at the Bridal Box not expecting the outcome that transpired. I am an older bride and this is my second wedding so to say that I had anxiety about trying on dresses is putting it lightly. My girlfriend and I had pretty much decided on a dress at the other store and she had taken photos. Thank God she did. The dresses we saw at the Bridal Box were absolutely stunning. I have an athletic build and usually wear size 6-8 so I wasn’t anticipating that each dress I choose would look amazing and they did. It’s like trying on bikinis and then showing all your friends the flaws you can pick on on your body. This however, was different. Every dress fit and fit beautifully. It was a rare moment. Having Kim there to assist made the process easy and comfortable. I am no girly girl so what happened next really shocked me. I had narrowed down my choices to two dresses. The moment I tried the second Rebecca Ingram dress on and walked out, my girlfriend started to well up and I started to cry. I felt absolutely beautiful. Kim started to cry and the owner came in asking if we were saying yes to the dress because she wanted to ring the bell! I felt like I was starring in a tv show. It was beautifully surreal. I sat in my dress for a little longer and the owner brought us some champagne. Every woman should have this feeling about the special day in her life. I feel so fortunate that I got to have mine before the wedding even came. Thank you soooooo much Kim and Christine. You boosted my confidence and gave me such a wonderful fairytale experience. ❤️ Ps: my girlfriend showed me the photo of the other dress I was going to buy at the big box store. It was more expensive and didn’t NEARLY compliment my body type like...

The Bridal Box is a warm welcoming place to shop for your wedding dress and bridesmaids dresses! The owner is a sweetheart and very helpful. She tried her best to get me the best deal on the dress I fell in love with. On top of that, I was given a $50 credit towards shoes, which their shoe options are very vast. I was very satisfied with the services and product I got from the Bridal Box. They have really cute iron on stickers for the wedding party!

The only thing I have an issue with is that the Bridal Box recommended Top Alterations in Orangevale,CA for dress alterations. This place not only butchered my dress but when I went to pick up my dress the owner rushed me out the door and told me to take my dress home to try it on and to bring it back if I had any issues with it. Well there were so many issues with it that I didn't bother going back. I took my dress into Alterations Express in Folsom, CA a week before my wedding and they were able clean up the mess the last alteration place created and more!!! Alterations Express went above and beyond to get my dress to fit my body just perfectly! Words cannot express how grateful I am for this business. One of the best parts about Top Alterations is the owner thought I was WAAAAAY over charged for the crappy job Top Alterations did, so she waived all my fees. If this experience doesn't make you want to take your dress or clothing items to Alterations Express I don't know what will. This is not the Bridal Box's fault by no means. I just want people to be aware that the Bridal Box's alteration recommendation did not work out...