Panera Bread — Restaurant in Roseville

[11.24.13]

My boyfriend and I came here on a rainy Wednesday night. He had never been to a Panera, and the last time I went was 2 years ago. We decided we wanted bread bowls.

The second we walked in, the first thing we heard was someone from the kitchen yell VERY LOUDLY to the entire store, "NO MORE BAGUETTES!" I saw that it was a redhead in a red shirt. Whatever.

Boyfriend and I placed our order and many red flags came up. First, they were out of bread bowls. Disappointing, but fine. I said I'd try the soup that had mushroom instead. They didn't have that either. My boyfriend asked me if I wanted to stay or go someplace else, but I said we should give the place a try.

We ordered sandwiches and soups (chicken noodle for him, broccoli cheddar for me) instead. Boyfriend asked if he could have his sandwiches grilled, and we were told that wasn't happening because their grill wasn't working. He asked if the chicken noodle soup was hearty, and he was told "it has big noodles", which doesn't answer the question.

So we stood by the food prep area, waiting for our food. This is where it got interesting. I couldn't see over the partition except one curly haired girl and an older lady that had an assistant manager tag, but someone else (I'm guessing the redhead) was banging things all over the place, screaming orders in a most unpleasant tone, and hurling passive-aggressive (from what it seemed to me) insults at her coworkers. Me, my bf, and other patrons were looking at each other like "What the hell is her problem?"

This redhead was saying in a sing-song voice, "The shift that never ends!". She told her coworker, "You need to get your eyes checked" to which that poor girl merely said "Sure." This redhead clearly wasn't happy working there, so she should've just quit or stayed home. It was unpleasant having to listen to her throw a tantrum while preparing food.

So all in all, the broccoli cheddar soup was divine, the chicken noodle soup was watery, the sandwiches were sub-par, and everything else was just weird and...

I placed an order for delivery online through the Panera website on my phone by tapping on the delivery option. I placed notes on the order asking for extra dressing for my salad. I also placed specific directions for delivery, which appeared on the Panera receipt on the outside of the bag. I asked for a phone call just prior to delivery in order to meet the delivery person in the driveway at my place of employment. I did not receive the extra dressing and my food was delivered to the wrong location. I had to walk down the street to the other side of my place of employment to find my food left on some steps outside of a door. Anyone could've picked the food up. I paid $22+ dollars for a small bowl of soup, 1/2 salad with very little dressing, and a bad delivery. I called to speak with the manager. She did nothing except tell me that I would need to call Doordash to complain. I didn't place the order through Doordash. I placed the order through Panera. She said they use a 3rd party delivery system and it is posted on their website. I looked again. It does not say this on their website; at least not that I could see on my phone. Why should I have to call Doordash to complain when I placed my order through Panera. It is not my fault they use a 3rd party delivery system that I was unaware of. Normally I am very satisfied with Panera and like their food, but today was just poor customer service. The manager actually argued with me telling me I needed to call Doordash. She even made a sarcastic remark saying "you want me to call Doordash and complain for you". My answer was "I don't care what you do. I just want you to take care of my order the way it should've been taken care of". I would not have even received my food if I didn't go look for it. It was an expensive option just to receive very...

HORRIBLE! Ordered a Ham and Croissant Benny it was uneatable. I picked up my sandwich and noticed the croissant was drenched in some kind of sauce. I took it up to the counter and showed two employees that the sandwich was drenched in sauce. They rudely told me that it was a Benedict sauce and that is how it came. I asked if I could just get a muffin instead. They told me they would remake it, but wouldn't give me a muffin. As I was still standing at the counter, one of the employees went behind the wall and was making faces at the other employee about me while I was still at the counter. At that point, I was definitely not having them remake me a sandwich or get me anything else. I took the sandwich and left. Waste of time and money. Most disappointing was the UNPROFESSIONAL and RUDE service from not one, but two employees. I didn't even notice until a few house later the receipt says, "Accuracy Matters. Your order should be create every time. If it's not, we'll fix it right away, and five you a free treat for your trouble. Just let an associate know."...