Starbucks — Restaurant in Roseville

Ad weird as this might seem, I had never been to Starbucks. The confusing ordering, my belief that paying that much for coffer is about status not because the coffee is better, and the fact that I do not like high pressure ordering situations. But, my daughter and I had to wait for an appointment, so I offered to treat. I looked at the online menu ahead of time as did my daughter. We were both overwhelmed. When we arrived we asked for time to look at the menu. It wasn't busy inside so rhat wasn't an issue. My daughter saw something that was pictured that looked good to her and asked for that pointing to the picture. I asked for a really good cup of hot chocolate explaining that I wasn't a dark chocolate fan. I gave her free reign to just make something good. We also ordered a piece if cinnamon coffee cake (1.) The bill was about $15 fir two grande size and the treat. The girl helping us was super nice, the order was quick. I thought ny HC was very good abd my daughter liked her drink. The coffee cake was good but not in a "I have to have it way." End result. I still think the ordering system is very complicated, I still think that is too much to pay for drinks, but at that location I did not feel pressured. My wife makes awesome coffee and I can use flavored creamers to get my unique flavor profile. I guess it's just not for us, but if you like it then this location is probably great. One thing I will mention is that the music seemed iver the too loud. Before you proclaim me old please understand that I have a special music system in my car that I designed myself because I like my music extra loud but clear. I have to use headphones at home because I apparently listen to my music too loud for the rest if the family. The loud music here was different. Too loud for the sound system, too loud to sit and talk, and too loud to order easily. My teen daughter even said it was too much. We sat outside to get...

I visited the Starbucks at 12 Mile and Gratiot and was really disappointed with the service. I waited about 10 minutes in the drive through with only four cars ahead of me. When I finally got to the window the first thing I was asked was if I wanted to leave a tip. I have worked in the service industry my entire life and I live off tips, making five dollars an hour or less plus gratuity. I understand what it means to earn tips, but when someone is already making twelve to fifteen dollars an hour to work a drive through I do not think it is appropriate to ask customers to tip, especially before they even receive their food or drinks. It is not only rude, it just feels silly. After paying I had to wait another five minutes before someone even came back to the window only to ask me what I had ordered because they forgot. When I finally received my order I did not get any napkins and there was no apology for the long wait or the mix up. Between the 15 minute wait, the forgotten order, and the lack of basic items like napkins this location really missed the mark. Definitely not the kind of service that makes me want to leave a tip before I even know how the experience will be. I think I’ll drive-through need to reconsider asking for tips Altogether or if possible at minimumbefore customers...

I want to preface my review with the fact that I NEVER do reviews, but I feel like this review is necessary due to the repeated inconvenience of attempting to use the app at this particular store.

It is slightly disturbing and disheartening that the store turns off the option in the app to purchase many items from the menu saying that they are unavailable or sold out at the store. I will go through the drive through and attempt to order that supposedly sold out item and am able to purchase it that way. I don't know if the purpose of turning off the option to buy in the app makes it so that they are able to move the drive-through line more smoothly or what. It was especially frustrating when the order ahead was turned off in the app yesterday during the half-off hand crafted drinks special being offered. All it does is make me go to another nearby store location where I haven't had any problems purchasing items through the app. Whoever manages or owns that store needs to look into improper use of turning off things in the app just to make it convenient for the...