KFC — Restaurant in Round Lake Beach

I am not a complainer but when it builds up high enough, a review is needed. Ok, so this was the 3rd time having an issue with the round lake kfc. I should have known not to go back. I ordered 2 chicken little's plain, They were not plain They had everything on them. I also ordered a large mac n cheese and mashed potatoes, they were both Way under half way filled up. I called them after i got finally arrived home 15 min later and this girl that was working there had absolutely no sympathy for what they caused and told me drive there to show them and return the food so they can fix it Only if i had a reciept, which they never gave me one!! searched car, bags everywhere. I just spent money with kfc to feed my family and yet again, more problems. I am beyond pissed off with whoever is running this store and the workers. If it were me i would be listening to what people order and actually Filling the sides up properly. Its not hard!!! You would think people with somewhat of brains would be getting hired to serve people food at a fast food place. Dont get food from here people. You will see,...

Terrible service waited in drive thru for 15 minutes to get a 20 fill up and get home to find out there’s only 5 pieces of chicken in the bucket when there was supposed to be 8 no breasts and when I called they said I would have to come right back and they would give me a refund I live 15 minutes away I’m not going back right away for there mistake I said I’ll take a voucher or something for next time they said they don’t do that girl was very rude how hard is your job to put chicken in the bucket so Popeyes for now on I’ll never go back to the one in Round lake went to kfc 3 time in 2 months each time they said they have no more chicken I contacted corporate nothing happens no changes place is trash popeys is my go to now at least they...

I got there 9:50 n there left just 10min to close. I was craving for having crispy chicken but all out. They asked me to wait n said they can make it. I said ‘you are gonna close soon I don’t want you to work over time just for me’. They were willing to do it. There were no more customers after me but they did it. I said thank you more than 100 times n they said sorry for the wait. Wow they are like 10 out of 10. I didn’t get the staffs’ name but I would like to let them know that they made my day. They are soooo professional. Chicken was so tender and juicy. My wife n I just keep talking about them. I have never had the best service like this. They are super nice....