Los Comales Round Lake — Restaurant in Round Lake Beach

DO NOT EAT AT THIS PLACE...

Last Monday I went to this restaurant for lunch and it was awful! The customer service here is very poor and the food is not that good. We were not greeted properly, we were just told to “take a seat wherever”. Just as she handed us the menus, the waitress immediately asked for the order. She was nice, but really… we did not yet know what is on the menu. The chips tasted like the oil had been over used and needed a change. After our food was served, the waitress never came back to check on us. I tried to wave her down to request a refill and a side of lime and avocado but she ignored me. I had to get up and bring my cups to have them refilled and had to ask for extra ice as the drinks only had two small ice chips. The food tasted OK but it is not worth going out of your way. When I went to pay the bill (That is right, they do not even bring it to your table) they overcharged me, so I questioned it and then rectified it. I paid with a card and the manager looked at me as if doubtful that payment would go through. She did not hand me the receipt, she placed on the table and told me to sign. I asked if I could please use a pen and again, she threw it on the counter! She was just very rude! Never did she try to be pleasant despite my very hard efforts to change the bad mood. I was always polite the whole time in spite of her lack manners. I left a tip for the waitress who attended my table, not for the service but for the benefit of the doubt. After the manager was so rude, I highly doubt that the wait staff is trained properly or trained at all. Oh and back to the food… we got food poison from it. Bottom line is: DO NOT EAT...

I feel bad as this review should have been written about 2 months ago. Los Comales is my favorite spot for Mexican food in all of Lake County, period. My boyfriend and I eat here way more often than we should! The flavors are great, the portions are generous, and it is reasonably priced. My boyfriend always gets a plain chicken burrito (i.e., just chicken, rice, and beans), and they have gotten that special request correct, even though that is an unusual order. I always get the taco salad with steak, and I have always been impressed with the ratio of ingredients, especially the amount of steak they add. Usually there is a bit of gristle, but it is a small amount compared to the serving of steak I receive. The main reason for my review, however, is because Los Comales went above and beyond for us. A Doordash driver mistakenly picked up our takeout order (even though the names weren't even close, I still don't know how this lady made this error). Los comales remade the order on the spot, and didn't charge me for the error that Doordash screwed up. However, they did forget the tacos in my order, and I didn't check the bag before I went home like I usually do, I was already late with dinner. I called the restaurant, and they were very apologetic, made the tacos, and delivered them to me with complimentary chips and salsa. This mistake is literally the only time that everything wasn't perfect, and we've been here at least a few dozen times. I was very impressed that the staff went above and beyond for us, and Los Comales remains my favorite place in...

Tried this place roughly six months ago, food was good. Went a month or so after that, food was so so. Went tonight for a third and final time, hoping it would be like our first experience and wow was it BAD! We sat ourselves and got served some over fried chips and watery salsa. After being walked by multiple times we finally had our order taken. My fiancé got the steak taco dinner and I got the marinated chicken burrito dinner. His was barely edible and mine was slightly better... if that! The steak was dry, fatty, and he said the meat had a burnt flavor. My burrito had hard chunks of avocado in it and some random dark burnt thing... we both love hot sauces, too bad neither of them were edible... just a gross smoky burnt flavor. Rice was over cooked and beans also seemed burnt. My fiancé didn't even finish his food and I picked through my burrito. At one point I contemplated getting a take out box because I felt bad for my fiancé and just wanted to get out of there without offending anyone... but was never checked on or asked how our food was after being served. We paid our bill without a tip and got out of dodge. We will stick with our usual Mexican spot and would definitely not recommend this place to anyone! The old location was way better, but I get it things change. Seems we're not the only ones that feel this way about this place! Hopefully management and or the owners can figure out a game plan to change things...