Chi'Lantro — Restaurant in Round Rock

Do not order from here especially online/doordash. If I could give zero I would. I started eating here religiously the last few weeks because there’s nothing near my home except fast food and really loved it at first. However the last few times they’ve been so inconsistent. Constantly forgetting items, items taste different, or like the queso I got today, sometimes it will be filled with queso, a dollop of guac and some chips, other times you get half filled cup of queso with no guac no chips to eat it. They’ve consistently forgotten my K-pop chicken so my kid doesn’t have his food while we do. They just forgot it earlier this week and I had to drive back to the store to get it. The day manager was considerate and apologized so it wasn’t that bad. However today I spent 80 bucks on a doordash order. They forgot both my queso chips, half my cup of queso and again no K-pop chicken for my kid. I called around 830 pm and the lady on the phone put me on hold for a long time and then hung up on me. When I called back two more times before they answered and said I was hung up on or disconnected the guy said “yeah cause we’re busy right now” . He said his name was Sebastian (not sure if it really was) but he was rude and disrespectful, was no help, would not give me my food they left out of my bag even though I told him I had just driven to the restaurant, and told me either doordash or the manager the next day had to fix the issue. How hard is it to give loyal customers chicken and chips you guys forgot?? You guys staple your bags closed so unless my doordash driver has a stapler in his car they didn’t steal it, you guys FORGOT my food AGAIN. Wouldn’t be that big of an issue if you had some better customer service and gave me the rest of my order...

I really wish I asked for her name again because I forgot it , but she was amazing ✨ If she sees this she will know it’s about her 😂 somehow I ordered my food to the corporate account and it probably got lost into the abyss because i literally called all 8 Austin locations and no one had my mobile order. Out of those 8 stores this girl at the parmer location went above and beyond, she was super nice and understanding over the phone and quickly offered to make my order for me ! When I got to the store she was super nice and welcoming and made my order fresh. 😮‍💨🫶🏻 I’ve always loved the Parmer location even though it’s a bit out of my way. I stop whenever I can or when I don’t mind the drive. This was definitely a pleasant experience!if you see this, thank you girl I really really appreciate your...

We've loved Chi'Lantro for many years but went back there today after being out of town the past 6 months and were extremely disappointed - the prices have got up ($2-3) and the portions are a solid 30-40% smaller. It's so sad how restaurants do this, and it's especially sad in this case because the majority of these entrees are french fries, which probably cost pennies, the fries now come in (very small) pre-measured packages so if you want the previously normal amount of fries you're charged extra. We're done with Chi'Lantro sadly to say. They also stopped serving the spicy pork, which was a family favorite. Oh well, hopefully they can pivot back before they learn the hard way - is saving a few cents on fries really worth the customer dis-satisfaction and negative referrals they'll...