El Pollo Rico — Restaurant in Round Rock

Edit: We have stopped coming here unless we can dine in, because they are SO stingy with their salsa when you order to-go! For a whole chicken meal (to serve a family of four) they will only give you TWO tiny salsas at the window. So yesterday I dined in with my family but we had an emergency and had to pack up our food and leave. I asked for a to-go bag for our food and 4 to-go salsas. These people acted like I was some crazy lady asking for a million dollars! The cashier told me she couldn’t give me to-go salsa. She called the manager over. Manager came and said I could only eat the salsa at the bar because I ordered dine-in. I explained I had something come up and we had to leave, and that we wanted salsa with our food (god forbid!) She said she’d have to charge me something like 50 cents per salsa! Customers in line behind me were in disbelief and vocalized how ridiculous it was. I can tell it is a sensitive subject for the employees and they feel uncomfortable implementing such silly rules. Owners: it is tacky to be so stingy with your salsa. Please stop putting your employees and customers in these uncomfortable situations. I know there’s a story behind every rule, so I’m sure people have abused the salsa situation before. But come on, it’s not cool to have to beg for barely enough salsa to enjoy your food. It definitely kills the whole experience.

Favorite Pollo Rico in the area. Very clean, salsa bar. Very yummy,...

Pollo Regio, 79 Palm Valley, Roundrock, Tx

First and last time here. Me and my family met here so that my hubby could meet his grandbaby after a month of her birth due to bad allergies etc. We sat and as we ate we were conversating about how we've been and how things are going. When my other grandbaby (not the new born) starts making weird noises. We continued talking and as I look over to her to see what she want, I see a roach on her quesadilla 🤢🤮.

I ask for the manager‼️ The cashier who helped us comes over and says "Can I help you?". Told her "Yes, there's a roach!" Cashier replies "Okay, but it's not in the food". 🙄 By this point it crawled out of the quesadilla onto the table. Told her "it was just on my grandbabys quesadilla and who knows what else".

Also, if a roach is out crawling in the dining area can you imagine how it is in the kitchen. VERY RUDE ABOUT IT THEN THE BACK CREW COMES OUT AND START TALKING AMONG EACH OTHER AND SAY " IF THEY WANT THEIR MOMEY BACK THEY CAN'T TAKE NOTHING". THEY PROCEED WITH PICKING UP OUR DRINKS. WHO THE FUXX WANTS TO TAKE ANYTHING AFTER SEEING THAT IN AND AROUND OUR...

The location off 79 was awful I had to wait while both registers were being counted at the same time while the line got longer on a Sunday after church...then I ordered the chicken taquitos and I swear they don't use the pollo Rico chicken for these were dry and tasteless, no flavor at all, then they pile a salad on top of them, how am I really supposed to eat these? I generally love their green sauce but on this day we were all fighting for water as our mouths were a burning inferno....just to find out the water from their fountain machine is clearly not filtered, but pure faucet water-No thanks, this just added to the negative experience we had, needless to say they 1/2 chicken meal was on pt as always....to top it off they decided top mop the floor with mops that drenched it with water and we literally had to wait to use the restroom for fear of slipping and falling....I had my mother with me and didn't want to take the chance of that happening. Unfortunately I will not return to this location since I threw my plate in the trash after paying 10.00 and had to find an alternative...