Subway — Restaurant in Round Rock

Chris is the most disrespectful and unprofessional employee that I have encountered in all of my years going to Subway. His level of disrespect is completely unacceptable, and I think that his employment should be re assessed. He told me upon entering 5 minutes after 9 that I was cutting it close as they close at 10. When I questioned what he meant, he stated it was a joke.. Chris continued to have an extremely bad attitude asking me the same questions 2, sometimes 3 times.. An online ticket came through while I was standing there and Chris lost it in frustration (Its On Camera). He continued to make my sandwiches with such anger that he didn't even cut the sandwiches. After him asking me 3 times if there was anything else and me saying NO, he snapped again saying he's had a long day, he hasn't had any caffeine and he's tired as if any of that is my concern. He didn't want to give me a receipt, and stated well, I need to print out another copy because I have to put a copy with the coupon. Again, has nothing to do with me.. The receipt that prints out is mine, whatever else you have to do is internal. I don't think Subway is the place for Chris, and management needs to review the footage and take...

Today of all days, after a week of no power and depleted grocery store shelves, you would think that this location would have stepped up to the challenge, but they failed.

There was one poor kid working and it was obvious he was VERY new. He was having to text someone and ask questions. It was about noon and he had bread for 3 footlongs, none in the oven, only the proofer, had a line to the door and at least 6 people either decided not to come in at all or left. AND he had orders coming in from various delivery services that he could not even get to.

I asked for a protein bowl and that completely threw him and he had to text someone for help. I paid almost $8 for ice cold chicken and a few veggies (there was no lettuce). I had an e-gift card, but decided not to put him through that agony and just paid cash.

Where was management? Where is the franchise owner? Where was this poor kid's help? The ice is gone, the streets are clear, surely there was someone who could have been there to help him. Texting does not help him get bread in the oven and refill the veggie station or take care of customers. It is surprising that he did not just walk out, but he was hanging in there. I hope he made it...

So sad that i couldn't get 2 beautiful subs after Terry spent all that work making them. I went to subway with my keys, a coupon and a$50 bill. When Terry moved my subs to the register, she told me she couldn't take a fifty. Company policy. She offered that i could walk across the mall lot and get change at church's chicken. I thought: what the heck? Either the company is worried about fake, they don't want to carry twenty in change or they don't trust their employees. None of that should mean i get to go do their banking somewhere else. Step up people & companies. Post all over the place that you don't take big bills so you're not left holding $30 worth of subs and have a customer walking out and having to go shop for the fixings that were already put together for her. I love subway and it's my 93 year old mothers favorite to go place. Now? I'm scared they're going to go cashless like some of my other favorites i no longer frequent like mad greens. Step up Subway....