Two years ago, I would brag about this location extensively. Nearly every other location I've gone to has had sub par customer service, took too long, food wasn't even hot, etcetera. Now, I can no longer brag, nor will I ever defend this location. I won't even be wasting my money here when desperate, I'd sooner go to 7/11 and risk an upset stomach with their food.
I come to this location once a week, on my day off, to get some food right when lunch starts, just to beat the traffic. Yet the biggest complaint is... the food. Customized items not being done correctly, missing food, missing drinks, food being busted due to the lack of care during bagging; these things are detrimental to the fast food industry. I could overlook being treated poorly if the one thing I came for, which was the food, was done correctly.
This location was my high school life, and after coming to this location in particular, for over 15 years, I can say that it is more of a miss than a hit. I don't know if it is the employees, the manager, or even someone higher up. It changes nearly every single week. Even the simplest thing, such as no sour cream, can't be done correctly. In fact, it seems as though there's even more sour cream than usual, when ordered as such!
It saddens me to say this, I will no longer waste my time, gas, money, nor energy coming here any longer. I don't expect five star quality, I simply expect orders to be correct after ordering from here, and for the food to at least be treated with some kind of care. Although the staff may be nice, they unfortunately mess up nearly every time I'm there now.