KFC — Restaurant in Ruidoso

They really don't deserve one star. we pulled up at about 7:15pm (09/11/20) A guy asked what we wanted. We went to respond and a lady interrupts saying "can I help you find something on the menu" before we could even respond to him. We start to place our order and halfway through giving the order she says what do you want to drink? We're trying to tell her what we want and she interrupts before we can even answer. What do you want to drink? We were ordering 2 of the same combos but with different sides. Then she says I asked you what you wanted to drink. We weren't even finished trying to say which combo & sides we wanted when she started all this. You can see right into the kitchen where they're taking the orders and they're all laughing each time she interrupts. The guy in front of us left without even ordering. We also left. It was incredibly rude and we won't be back....

Placed my order inside but I ordered it to go. They got my order wrong. I ordered a 12 piece chicken strip meal with extra potatoes and an order of mac and cheese. They have me a 12 piece chicken. I noticed something was wrong because my total was 56.00. They refunded that amt then re did my order. I again repeated my order. I got it and left. When I got home they had forgotten my Cole slaw and one of the potatoes. I went back up there and explained what happened. I even presented my receipt. They handed me a bag with mac and cheese and potatoes and had the nerve to tell me it was free. I said this is still wrong and no its not free because I paid for it! They went back brought back Cole slaw and what I thought was my other potatoes. Got home it was another mac and cheese. I forgot to mention the young man at the window threw the sack at me and slammed the drive thru...

The KFC team in Ruidoso is awesome! The staff have worked together at this location for a while, so they really have everything down well, and the flow is almost seamless. The drive-through is fast & friendly. The dining room & restrooms are always clean. The counter staff greets you & your order is done usually before you can walk away or get your drink at the fountain. The food is always hot and tastes great! Thank you to management & staff for creating an awesome dining or drive-through experience. "Post-Covid" service has changed & is now different across our nation, good staff is difficult to find, & basic customer service is basically out the window at a lot of places. This is why, to me, this KFC location stands out in this village and so many towns & cities I frequent. Thank you, KFC Ruidoso! I see & appreciate your hard work, dedication, teamwork, &...