Best Western Plus Ruidoso Inn — Hotel in Ruidoso

Place was really awful. Outdated is an understatement. Dirty, musty, old, broken, and way overpriced. I’m concerned about bedbugs staying at this place, might burn my belongings. On a positive note the location is nice. Review Revision dated 1/29/24 and in response to Managements rebuttal: After management called me today and was displeased with me taking to social media to leave a negative review instead of making the front desk aware of all my issues during my stay I find it important to be more detailed with my stay. On Saturday January 27th I purchased 2 rooms for $177.83 each (2 queen beds in each). My family and I checked in at approx. 8:25PM. There was one front desk associate and she was nice and quick. There were no issues with check in. I did over hear her mention to another group that there was only 3 rooms left in the entire hotel for the night. Once we walked into our rooms one smelled old and musty like stale cigarettes and the other like onions or maybe even like a Burger King. One light was bright the other was warm, the couch looked like it was from the 80s, the colors and the drapes from the 90s. This coupled with the smell just gives you the sense of overused, old, and dirty. In my room we immediately noticed the fridge was not cold or working so I put the things back in the cooler bag. At this point I am trying to lead the family in keeping a positive attitude and not sweating the small stuff (only one night right). I go to take shower and think old, I notice cracked tiles, cracked caulking, and the tub spout coming out of the wall at an angle (I think to myself I can’t believe I paid over $100 for this room, but let’s stay positive). The good thing about the shower was the water pressure. I get out of the shower and dry off with the ruff low quality shower towel (management wants specifics) and head to bed. The TV remote was cracked and did not work so I examined it and determined that one battery was missing and was able to snap it back together and then found the missing battery in the bed and put that in as well, it worked but it is still broken and needs to be replaced (no big deal it worked). Next when it was bed time it was warm in the room so we turned to AC unit to cool at 64 and nothing happened. I figured it would just take time to kick on and after a few minutes it did and it started out low and normal sounding but then a few minutes later it turned into a roaring and then back to normal and then back to roaring all night long. I guess management wanted me to call the front desk and report this like there would have been a reasonable simple solution at 10:30 at night when no other rooms are available and my 4 yr old if finally sleeping. After extreme exhaustion and finally falling asleep I am woken up around 12:30 to what sounded like a large family above jumping around but realistically I’m sure they were just moving around normally and the hotel is old and has thin walls and ceilings without descent insulation. Tried to go back to sleep but once I was up I notice the loud talking and laughing coming from what seemed to be a large group from across the hall and then loud music that would come off and on from a room beside us, this went on until around 6am. Again, I guess management expected me to call the front desk and complain to the nice older front desk attendant and ask her to go knocking on doors and telling adults to keep it down. I was able to sleep from about 6-8AM before the movement of the hotel coupled with the thin walls woke me up again. I got up and decided to try out the continental breakfast which turned out to be good, it was a better than average. Then headed up to get ready for the day, pack, and leave. While I was brushing my teeth my mother who was across the hall knocks on my door with my 4 yr old held in her arms crying and her foot bleeding where she sliced it on the broken tile in their room. It was fine it didn’t need stitches, after a few minutes and a paw patrol band aid she stopped crying. We packed and got out of there! Here is your...

We stayed here for 5 days recently and experienced several issues that should be addressed by the owners. We regularly stay at 3 star and below hotels so we don't have high expectations. Firstly if you find a person at the front desk you are lucky, otherwise you have to ring a doorbell. The hotel itself is dingy, not necessarily dirty just not bright and inviting, The carpet throughout the hotel needs replaced, it looks dated and has an odor. There are multiple broken tiles in the lobby and elevator to go along with the dents in the sheetrock, it just doesn't look good. The pool was dirty and is in need of a resurface, the hot tub surface was peeling away near the skimmer/water return. We did not use either because if they were in that poor of condition we questioned whether the chemical maintenance was up to par. On to the room... The room was big and bright with a beautiful view of the mountains, but that old carpet doesn't do it any favors. When the A/C was running and the compressor was on the room was fine, but once it shut off and only the fan was running the room had a faint urine smell, not sure if it was the A/C or carpet though. The bathroom toilet handle had to be held down for 5 to 6 seconds to complete a flush and the tub faucet had a constant drip. Since we are still in the midst of the Covid outbreak there was no daily room service which was fine with us, unfortunately the Hotel has decided to place only two towels in each room. Each day you have to call the front desk to ask someone to bring towels, which isn't a huge deal but 4 towels in the room would have made it easier. Speaking of towels, I'm not sure what color they were but it wasn't white so the confidence they were clean was lacking. Breakfast...yes we are in COVID times but the refrigerator on the juice machine was not working so the juices were warm and the waffle batter dispenser did not have a lid on it. Finally the front automatic doors quit working so they had to be left wide open letting the bugs in at night. We absolutely loved the covered deck next to the hotel, we spent every evening there enjoying dinner and...

When we arrived to the hotel, the front desk lady was rude, and not only once but twice. Then after the lady told us the room wasn't ready, we decided to go town since the room was suppose to be ready at 4pm. Like by 2:30 pm i was sent a confirmation that the room was ready and asked at what time we would arrive and confirmed a time. So when we got there the room wasn't ready yet. I told the lady about the confirmation and said that was just a preregistration form and that the room wasn't ready until 4 pm. Once we were given the room, it wasn't as seen on the website pictures. The door to our room 104, was badly fixed. It was hard to open due to the bad doorknob but the door was very loose that someone could bust it open. The bed was really badly made, the TV didn't work and the TV's volume didn't work either once it the tv was fixed. We had a view to the pool, not to the beautiful view the upper rooms have. There wasn't any shampoo, body wash, or conditioner in the dispensers. The towels were rough and one even had a yellow stain. The coffee machine didn't work and when fixed, the coffee did not taste good at all. The hall smelled like cigarettes and it was supposedly a non smoking area. The pool was decent and so was the hot tub. Only thing is the rooms that face to the pool, hsve windows that the people dtaying there, can see the people in the pool and so there was a man staring at my friends and myself snd made us uncomfortable. The only good people that we encounter there were the only ladies that were nice to us, a lady who helped us to open the door and told us to change the keys because they weren't working, the lady who patiently fixed the TV and the lady that was cleaning the tables in the dinning room in the morning at breakfast. In my experience, it's not worth the amount we paid for one night in a not so lovely room. We will no longer stay...