Huddle House — Restaurant in Russell Springs

We had an incident happen Saturday night. I came in and talked to the manager today who is in the process of trying to get it figured out. I appreciate him taking the time to listen and look into this situation. I will not mention what happened unless it’s ignored, simply because it involved ONE employee, possibly 2. If nothing is done by the end of the week, corporate will be informed and this will have KSP involved. All I will say is watch the person who swipes your card when paying for your meal.🙃

Edit: It’s been a week now and nothing has been done. So here we go. Last Saturday my family and I went in to eat at Russell springs huddle house. Once we were done eating, we got the bill, I handed my waitress a $500 gift card to pay with. After 5 mins my waitress comes back and ask me how much is on my card. Odd right? Because whose business is that? So she goes back to the front, never said my card was declining or anything, just asked how much was on it. So about a minute or 2 later, I knew something was off because it was taking the girl who was swiping my card (who was different than my waitress), forever! So I walk to the front and this woman has MY gift card and HER personal cell phone typing my card numbers into her phone! So I told her to give me my card that I would call it and see what the issue was after she told me that “it kept declining”. She informed me that she already called my card. DO WHAT? You used your personal cell phone to call a customers gift card?? So she continues until I finally announce that I don’t like my personal information being on someone’s personal phone. She hands me my card and tells me I can call it now. So I call my card and verify the amount on it, which was $500. I knew the card wasn’t declining, like she stated. My husband ends up paying for the bill and we leave, we go to the gas station and get gas with the exact same card and it worked perfectly. No issue. The very next morning I wake up and call my card, just to find out that my card has been wiped clean, all except for .12 cents and was used at target.com and call of duty online. Also, there was no “declined transactions” from the huddle house at all. Odd right, since she kept saying it was declining… I take my proof into huddle house, cameras were pulled and the manager seen her with her personal phone and my card for a solid 8 mins. I work my butt off every single day for my money, I have 4 children that are my responsibility to support, and this woman chose to STEAL $500 of MY money. Absolutely not. I will be going to the correct authorities today to get...

I made an online order two evenings ago. We went to the drive through to pick it up and the car in front of us didn’t move for over 10 minutes. I finally asked my BF to pull around and I would go inside. The one waitress was just walking over to the one table that had people, to take their order, so I patiently waited. When she walked by, she first said “let me get theirs dropped and I’ll be right with you” but then she stopped at the register and asked “do you want to place a to go order?”. I said “no, I’m here to pick up an online order.Doyou know there are cars parked out there blocking your drive through window?”. She said “yes, the manager told us to park there because we got robbed last week.”. While we were talking, I’m positive that she just then printed off my order. She took it to the back. When she came back out, she said it would be a while because the cook would have to drop the biscuits. I said “that’s fine, do you mind to bring it out to us? We’re parked right outside the door.”. She said she would, so we waited in the car. I looked up “Huddle House robbery in RS” on my phone and nothing came up. If y’all are going to park in your drive through, you should at least write up something and put it in your window so people know not to wait there. Also, it seems strange to me that you’ll walk outside to hand over an order but have the drive through closed. Also, if you aren’t going to prepare the food when it is ordered online, why even offer it as an option? We got to the drive through at the time we were supposed to be there. We sat at least 45 minutes waiting for our order. Let me add that there was only one table of 5 people inside, so the wait was not because they were busy. It is extremely disappointing. If I hadn’t already paid when placing my order, I would...

This is why Russell County can't have anything nice. For starters I understand that breakfast rush is hectic, but it was down right madness there. Most of the waitresses looked like they were on meth, the ones that didn't were young and just looked like they didn't want to be there, they didn't have a signed areas to wait on, it was like every man for himself. When our food was finally brought to us (after an hour) it wasn't cooked all the way, we weren't brought silverware or condiments, and one of the orders wasn't complete, we didn't see our waitress again until I went to pay, we had to keep grabbing whatever waitress was running by at the moment so we could get the things we needed. When it was time to pay the lady (who looked as if she was on meth) that was supposedly our waitress was behind the register, why there is not a designated person for that job I have no idea, there were different girls running behind it like chickens with their heads cut off checking people out. Anyway as I was paying I simply told the lady my mother never got her toast, to which she replied " I'm sorry you didn't get your DAMN toast I was to DAMN busy." This is not only the waitresses fault bad management is to blame as well because all the manager did was stand at the front barking orders, she should have had each waitress a signed an area to wait on, one person doing register and hosting, and she should have been helping either checking on costumers or delivering orders because they were slammed. My family and I love Huddle House but this was the worst experience ever at a restaurant, I really hope they can get...