El Guadalajara — Restaurant in Russell Springs

I sat down tonight (4/2/25) to have my anniversary dinner with my fiancé. El Guadalajara is our favorite restaurant in town, but tonight however after we sat down and our food came out a big group of people came in and sat down at the middle tables between the booths next to the patio exit (at least 13-15 people they took up every table) and they was all being very loud while we and everyone else in the restaurant was trying to enjoy our meals. Unfortunately we had to be sat right next to them making the experience even less enjoyable. During this time our waitress had not checked on us at all and gave them the full attention. Meanwhile I was still waiting for my check that I still didn’t receive so when she came by to service them I asked for it my self she said she would get it and never came back with it. So irritated at this point I get up to go ask for it myself and she was sitting down by the bathrooms and then when I said something she jumped up and acted sorry. After I paid and we was leaving my fiancé told me that some people in the big group had laughed at me for getting frustrated over being ignored. Just because you are in a group of people does not give you a right to say or do what you want and degrade someone else. (If any of you people at that table see this you know who you are, I hope your meals were enjoyable because my anniversary dinner wasn’t thanks to you all) edit: food was great as usual only problem was the service and...

My friend and I went to dinner there tonight and we sat that forever before anyone even asked what we would like to drink. Once we got our drinks the guy came back and took our order. After placing our order he then returned to the table and apologized that we had to wait so long and informed us that our waitress was refusing to wait on us. He didn't say why. When we paid for our food we asked the girl at the register who was supposed to be our server and she pointed to the blonde woman that works there and said it should have been her. My friend then explained to the girl what had happened and the fact that neither of us knew this woman personally except when we had been to the restaurant and we did not know why she would have refused to serve us. The girl was very polite and apologized to us. Well I happened to know some people who knew this woman and was asking them about her and was informed that she refused to serve us because we don't tip her enough when we eat there. Apparently she feels like if she serves someone they should not leave there without leaving less than a $15-$20 tip. Needless to say we do not care if we ever go back there again. If they let their staff treat customers like this then I don't see how they have stayed in business. She seems to act like she runs that place and if I was the owner I would put her...

Had dinner for the first time in this restaurant. The staff who could speak english was very courteous. However, with twenty staff members running around frantically, most of them, women and then only one english man running around multitasking.What's kind of off putting. Watched 2 sets of six top table customers walk in the door Standing in line halfway in the restaurant and halfway out of the restaurant, letting flies inside and the air conditioning outside after waiting for an incredible time 1 set of the six top table, customers walked out. Probably, due to the fact that the staff did not acknowledge all the customers properly. As someone who has been in the food industry for decades to watch this was devastating. It's incredible how they would manage to keep their business, regardless of the fact that the food was pretty decent. But also on that note, my friends dinner was served incorrectly. She wanted all beef in her meal and she ended up with chicken and beef. We also both asked for sour cream and piccanti sauce. They gave us one bowl of sour cream to split. This was definitely unprofessional. The frozen Margarita's. We're not exactly frozen, either...