Dutch Bros Coffee — Restaurant in Sacramento

This. Is my fifth time at this location and the and the last time they completely ruined my drink. I got 7 minutes away and had to turn back around because they decided to do what they wanted with my drink instead of doing what I asked now today. Now, today I have been sitting in their line for 10 minutes. Yes, I'm in the line as I'm writing this. I have been skipped by 2 cars because the employees are not paying attention to who was here first I brought that to the girl's attention who was taking my order. She could care less about that now. I'm extremely annoyed because I feel like we're spending $6 on a drink for our experience. Our time should just not be valued. Also asked to speak to a supervisor manager. They told me to come back on the weekend when they will be present. I ask them to go get them so I can speak with them and also, let them know my experience with them the manager never came to speak with me. Just completely rude ignored my request. AND yes i am still waiting in line aND its has been 20 mins still no...

I just went to order 4 drinks and they forgot to scan my app. I then pull up to the window and ask nicely if I could still scan my app and then the girl that rung me up says you already paid but no, I said I’m paying cash. Then she’s like I thought you said yes to the order. But i never even said anything, all I wanted was to scan my app. THATS IT. i don’t know how she was confused on that. Then she acts as if she’s scanning my app but she didn’t even do anything. Anyways, I gave her the money. Then she got mad for some reason (maybe because I got the total wrong, but she should’ve told me instead of walking out) and another employee came to help me. She asked if I was paying $20 cash and the rest on the card. I thought the total was $20.09 not $29 anyways I gave them the card so I can pay the remainder of the balance. point is, ask for clarification. If you’re stressed cause it’s busy then maybe that’s not the job for you.

September...

Update as of 12/13/24: the service at this dutch has improved greatly since my previous review! Even with the individuals i had issues with before. They are very kind and helpful. Have been coming back to this location more often and will continue

As it seems every time i come to this location and deal with this one girl her name is Val shes extremely rude and cold. Ive had issues with her on 3 separate occasions. I am a previous employee of dutch bros so im aware of the rules they have in place here and one time when i tried to have them fix a mistake at the window she proceeded to argue with me about why i was wrong and roll her eyes. Ive always had pretty good experiences with this location but this girl is just rude. Ive never had a problem with anyone else.

Update 1/11/2024 Went back to purchase drinks today everyone was very kind and they made my drink exactly right. Thank you to the crew from today. Photos from...