Panda Express — Restaurant in Sacramento

This was written by a woman on my fb page and should be shared immediately

Today I decided to spend my 30 minute lunch break driving to the Panda Express located on Howe Avenue in Sacramento, California; a restaurant close to my work office that my coworkers and I frequent. I got there, waited in their normal lengthy line and ordered my food. I paid for mine and my coworkers lunch that I was picking up, and drove back to the office. I opened up my entrée plate to take a bite of my sweet fire chicken, when I noticed a very dark black object under a piece of chicken. I picked it up to see what it was, when I almost fainted. It was a huge moth; that had been glazed and cooked with the rest of the chicken. I immediately set it down and took a picture to document because I have never in my life seen anything so revolting in something I was about to eat. I tried to call the restaurant back immediately to speak to the manager, when I discovered that they had taken the phone off of the hook during the lunch hour. Because I had already used my allotted 30 minute lunch break driving to Panda Express and back, I had to request an extension from my boss so I could go to there in person and show the manager the moth that had been cooked into my food. Also, it should be noted that I got the very end of the batch of sweet fire chicken that was being served at the time, so I can't even imagine how many plates were sold that had been contaminated by a dead moth. My boss was disgusted enough himself, to allow me to leave again and get the issue fixed. I simply wanted a cash refund for my food so that I could go somewhere else and get lunch, and to bring the issue to the manager's attention so that no further customers would have to experience what I experienced. When I got to the restaurant I went to the counter, requested to speak to the manager and opened up my entrée plate. The manager, Imelda, stared down at the bug for a few seconds and then slowly looked back at me and said, "I don't know how that got there" in a very accusatory tone, as if I had placed the bug there on purpose to get a free meal or something. I found this extremely offensive considering how many times my coworkers and I go to this particular Panda Express for lunch, and that I had to get permission from my boss to even leave my office again to deal with the problem. This was not a moth that had landed on my food and died; it was very obvious that the moth had been cooked and glazed in the sweet fire sauce that they use to coat the chicken. I asked her to please refund me in cash and she advised that she would not do that, and I could expect my refund back on my debit card in 3-5 days. She also refused to refund the soda I purchased with the lunch and furthermore, not once did she apologize. I have worked in fast food restaurants and many customer service jobs before, and it is absolutely despicable and inexcusable that the manager of this location could not even empathize and/or apologize for the poor sanitation of the restaurant she is in charge of. I simply wanted a refund, and to bring awareness of the obviously terribly managed cleanliness/sanitation habits. Instead, I was made to feel like somehow the issue was my fault and that the manager could not be bothered with my problems. I am not a complainer and I did not want this to go further, but after being treated so poorly by management, I have decided to further escalate the situation and will be filing a complaint with the Sacramento County Department of...

Update (5-25-2024): Staff is lacking. Order Inaccuracy. I placed a takeout order through the app so everything was packaged in a plastic bag and secured with a ticket receipt, which seemed correct since it had my name and order on it. I later opened the bag to find out that I had received another customer's order, which was packaged similar to mine. Photos attached. Very upsetting since I ordered takeout to bring as my lunch for work. I reached out to Customer Support through the website on 5/25/2024 (Request/Guest Care Ticket#2148849). Last update was on 5/28/2024: "We appreciate your patience while our team is looking into this and will follow up with you as soon as possible." It's been about a week and a half, with no follow up yet. The food is good but what's the point if you don't even receive the food items you ordered?

I like the food and service here. Definitely American Chinese, for sure. Good place to go if that's what I'm craving. My favorites are the orange chicken and the honey walnut shrimp, the right combination of soft and crispy. The staff is normally pretty good at attending orders, I've never had an issue here. You usually don't have to wait long for the food when they run out of food in the front. Sometimes , there is a wait, but they get you through the line pretty quickly. I...

I never thought I would take the time to leave a review for a chain but this visit deserves a review. If I'm being honest I only came to panda because I ordered from another restaurant and my food was stolen after a dasher left it at the door for 7 minutes. I was craving Chinese and the restaurant was now closed. We went to panda expecting a standard meal. I was so surprised with how good evening tasted. But to be honest I want to leave this review for the entire staff. Everything was hot, fresh, they were very friendly and the 2 chefs cooking in the back has a real positive energy and were at work , they were busy but flowing nicely. The date is 10/31 and the time is 9:13pm, give the staff a raise, they are great!!!! Especially the lady at the counter filling up...