Arby's — Restaurant in Saginaw Charter Township

On 4/28/25 I placed an online order and when I got there around 9pm it was super busy, I ordered a mozz stick and two buffalo sliders without ranch. I got my order quickly through the drive thru and headed home but when I got home my sliders had ranch. I don’t eat ranch and it’s not what I paid for so I went back and explained I understood they were busy and asked if they could remake them no ranch.

Whoever the guy was who worked that night was so nice and took accountability right away for it and apologized. I was so impressed by how he handled it and immediately said “I’m sorry that was me, we’ll get it fixed for you” it was so nice and I’m still here thinking about it days later.

It wasn’t a big deal but the way it was handled without attitude or shifting blame was so refreshing. I’ll forever...

I went there about 5pm today only ordered 3 things, the guy in front of me got my order, realized it was wrong he then parked his car and brought it in. While I was greeted at the window they were trying to find my order and the girl asked one of the male employees why he voided my order... Long story short they really handed me the bag of food that the customer ahead of me had in his car/ hand. While I asked them if they really just handed me the bag that the older gentleman brought in she said "yeah it is, but he didn't touch it". How would you know that if you were the one helping me at the window?... Although I have them the food back and got a refund this is highly unprofessional and disgusting at that. Customers...

Beyond disappointing. I NEVER leave bad reviews but I've also never been more disappointed in an order. Ordered through Uber Eats. Our "loaded" curly fries had white sauce, but no cheese or bacon. Our roast beef was so overcooked it was chewy. We called to ask them to include au ju sauce because we weren't given the option online. They said no problem, except they decided not to do it and acted like we never called when we called back to ask why. I eat Arby's alot, but this definitely changes my mind. Thanks for reminding all of us why you actually aren't underpaid. So...