Tuners on Main Street — Restaurant in Saint Charles

I had an incredibly disappointing experience at Tuners bar that I simply cannot overlook. When I visited the bar last night our visit turned sour due to the shockingly poor service we received.

Upon arriving, we took a look at the menu and noticed a $4 pickle shot that caught our interest. We approached the bar and ordered the shot. To our surprise, the bartender not only refused to serve it to us but also did so in the most impolite and disrespectful manner possible.

As we handed over the money, the bartender literally slammed it down on the counter away from where I was sitting and bluntly told us that we wouldn't be getting the shot. I thought it was a joke at first until he gave me the bill with only one drink. When asked for a reason, the response was nothing short of rude and uncalled for. There was no explanation provided, just a dismissive "no I don't want to make it" that left us taken aback and bewildered.

It's one thing to have a policy or reason for not serving a particular drink, but the way this situation was handled was completely unprofessional. A simple explanation or an alternative suggestion would have sufficed, but the bartender's attitude made it abundantly clear that our presence was not valued or respected.

Customer service is a fundamental aspect of any business, especially in the hospitality industry. Tuners bar not only failed to uphold even the most basic standards of courtesy and professionalism but also left us feeling unwelcome and disappointed. A simple shot might not seem like a big deal, but it's the attitude and behavior of the staff that truly define an establishment.

I cannot recommend Tuners bar based on this experience. It's disheartening to see such a lack of respect for customers, and I sincerely hope that the management takes note of these issues and takes steps to improve their service quality. Until then, I'll be sure to steer clear of this establishment and encourage others to do the same.

There are plenty of better bars on MainStreet that you won't be treated so rude at

The bartender was an old man with a bandana and very poor attitude along with all the...

Out of every bar on Main Street this would be my last option. Not only is the atmosphere dull but the staff is also homophobic. I did not feel welcome or able to express myself. There are so many other options to go to at Main Street of St. Charles. I hope no one has to experience what I did when I went to this bar for the first time. I am glad I did not spend any money here because they don’t deserve it. Move into the 21st century or close, we should be done ignoring people who are different and start to accept them rather than choose hate because of a lack of...

This is a great neighborhood bar! Lots of regulars, everyone is friendly and the bartenders are fantastic! Jim always has great bands! You can find out who is playing when by calling or you can find out on Facebook for Tuners and What's happening in St Charles or on What's going on, on Main Street St. Charles. There is always a band on the weekend. This is not usually a college hangout but everyone is welcome! If Bob is they bartender, you will have a great time and get your...