Subway — Restaurant in Saint Clair Shores

If I could give ZERO STARS I WOULD!! I wanted a footlong chocolate chip cookie. The first question I asked was if they had the 12 inch cookies I was told yes by Danielle - person making the subs. I asked for the cookie first, Danielle said make the sandwich first. Ok so I ordered the 1st sub - made wrong, asked for the cookie with that order again Danielle said order your sandwich first. Ok... I ordered flat bread which in the past is ALWAYS toasted, I requested roasted chicken and provalone spinach, lettuce black olives. Danielle wraps the sub and I asked her if it was toasted? Danielle's response " I assumed you didn't want it toasted since you said lettuce & spinach and you have to request it"... ok fine I asked again for the footlong cookie.... her response "oh we are out of them". Why didn't Danielle say that the 1st time I asked for footlong cookie!!!! I am so upset at this time I paid for the order and when I get home the flat bread sub had cheese, spinach & lettuce NO CHICKEN AT ALL ON THE SUB...... The whole reason why I went to Subway was for the 12 inch cookie!!! NEVER EVER WILL I GO TO THIS SUBWAY!!!! HORRIBLE SERVICE, CLERK and POOR FOOD QUALITY!!!!!! Not to mention my little guy is very disappointed he didn't get a footlong cookie!!! Edit: called the store back to ask who the manager / owner is Danielle answered the phone I asked for the manager, Danielle said she not here. I asked for her name she said "Gail" I asked if "Gail works day shift" Danielle said yes . I thanked for the information & to have a good night. Daniele responded " have fun with...

Absolutely disgusted with the customer service at this restaurant, placed an online order at 11:40 am 6/11/18 and pickup time was schedule for 12:00. Get there a few minutes early and no sandwich made... completely fine it wasn’t supposed to be ready at 12 anyways. 12:00 comes around... still no sandwich made, finally around 12:08 my sandwich starts getting made, the sandwich gets made and the girl hands me the receipt and apologizes for its a little greasy from the bacon, I state I never ordered bacon and the employees take the wrap, unrolls it and tries to pick the bacon off instead of making a new sandwich. I don’t eat bacon at all and this just completely disgust me that that she thinks it would be okay to pick off greasy bacon that will still leave the grease and taste on the wrap instead of making a...

If I could give zero stars, I would. I called up here hoping for assistance activating my new card since I lost the old card. The 'owner' answered the phone and didn't know how to activate a new card on the website. Who is training these franchise owners? If they don't know how to do this, they should not own a subway franchise. I was on the phone with her for a good 20 minutes, and she then got belligerent with me for something she did not know how to or did not want to do. I then proceeded to call the customer service number that I found (she couldn't provide it) to find out that Subway has gone completely digital with customer support. With all the complaints and their horrible business I'm not surprised why. Terrible...