Great Lakes Ace — Local services in Saint Clair Shores

This is one of the better stocked hardware stores in the area. Clean, brightly lit, organized and easy to navigate. Super helpful staff. Prices slightly higher than the big box stores but one can get advice and assistance easily. Services like key cutting, paint mixing, etc. Great selection of small hardware for any project you might have like nuts, bolts, screws, springs, washers, wire, plumbing, electrical, etc. and it's easy to find what you need because it isn't the size of a football field. Spacious parking and they can help load bigger items in your car. Good store and easy to spend too much time browsing in. And one thing that is a bonus to me is that they carry a good stock of higher wattage incandescent light bulbs (100W - 150W-200W) which the manufacturers had to stop making a few years ago but are allowed to sell what they already built. They are getting harder to find and when they're gone...

10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐'s is more like it. I've always had the best experience when I shop there. The only complaint I have is, trying to do reviews on the workers should be an easy process. I have yet to be able to do a review on any of the workers!! So I'd like to say I've had great experiences with Rae, she's an amazing cashier, always smiling and knows where everything is. Alex, WoW he knows so much about the store and its products. He's also very knowledgeable and shares it with the customers. He helped me out alot on an issue I was having, thanks to him my issue was solved!! Andrew, great manager! Very patient with the new workers, super helpful. Morgan, she's new in the key department. She's an amazing young lady, eager to learn & has a great personality. Thank you all so much for making my shopping at Ace and easy, comfortable shopping...

Rude — Belittling service on a return.. Simple got the wrong filter size and misplaced the receipt. Just wanted to exchange it for the correct size. Manager older lady comes up to the register with an attitude like I’m trying scam her.. Say I can’t “exchange it” cause how does she know I bought in there. “ You could have bought that at Lowes” Why the heck would I drive from Harrison Twp when Lowes is at 15 mile. After she was done being “Rude” to me she said I could exchange it. Well, no thanks our families will be doing business at the big box stores after this disrespectful engagement to a guest from a manager. Newsflash.. Google the part number.. Lowes and other store locally don’t sell...