Subway — Restaurant in Saint Paul

I had the worst experience today at this location, @approx 3:20 PM, the person serving me called me “baby”. I told him not to call me that, and we proceeded with the order. He pulled out bread that looked very pale - before he cut, I asked him when that was made, and he said “yesterday.” I asked for fresh bread. Before he began making the fresh-bread sandwich, he continued to talk and joke with his friends. I asked him to hurry up and I spoke to the poor customer service. He attempted to argue with me, then threatened to refuse me service and food, said that I was “hungry but could refuse service.” I choose to leave because this was the worst customer service I have ever experienced. He decided to call me “baby” as I left, and I explicitly said “that’s disgusting, especially after I asked that you not to call me baby.” As a professional foodie, and Business Consultant (for local and national clients), I would highly recommend that this employee is terminated immediately, or be provided with Sexual Harassment training & Quality Customer Service training. I do not plan on going back to this Subway location! A seriously disturbing experience. I just wanted a fresh sandwich, quality (& timely) customer service, and to be respected as a woman. Almost forgot, the first time I went in, they cross contaminated my sandwich after I stated egg (mayo) & cheese allergy. For consumers, I recommend NOT going into this...

The sandwich artist working at this location on today's date (10/22/24 @ 12:30) was quite literally the worst one I've had an interaction with. Unable to make one sandwich correctly as she's trying/and failing miserably to make multiple sandwiches at once, she denied her coworker any opportunity to help and left the other employee to run the till. I informed her three times I would like my sandwich toasted, her response was the breads warm. Then suggestively saying she'd warm my meat. I dont care if the breads warm, I want it toasted. She responded I'm kind saying, I don't want you trying hard bread the first time. I already am being strong armed into trying your new bread. At least toast my sandwich. Again ingoring my request to toast my sandwich, she then proceeded to attempt to add the fixings to my sandwich. I say attempt because I gave her the items I'd like. And she then had to ask 14 times about which ingredients, and proceeded to add incorrect topping. Again she ignores my request to make the sandwich that I am trying to order. Because, ya know, it's my sandwich that I'm going to eat. Even more upsetting is when I brought all of this up and how I'd like the sandwich I ordered. She turned my question into a argument, when I simply wanted the ingredients listed prepared...

The only reason I gave 2 stars: The last two times I purchased items from this location was a great experience. The third time went terribly wrong. I wish I worked as a food inspector. 12/5/2019 Tonight around 6:30pm two female teenagers prepared the subs with the third female in back screaming into her phone. The other two were up front preparing food. One of the two girls used a cell phone with her gloves on to call her mom (mom must work there.) To clarify an order, which would be fine if the gloves wear off. She disconnected from the phone with gloves still on and touches every inch of the knife she'll eventually use to cut the costumer's sandwich. When she pulls out a white sheet of paper to prep the next costumer's sandwich in line, I politely asked if both girls could change their gloves. The younger one siad yes and the one that called her mom said "I was gonna do that. I was gonna do that." With attitude. I wanted to educate her then about contamination, but it is not my responsibility....it is Subway's responsibility to make sure their employees are not cross contaminating at all times. This Subway is not the only Subway at fault. Using gloves you should not touch other surfaces or items. If so you must wash hands and...